Client Onboarding Senior Analyst

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The core role is managing multiple client engagements working with each client to facilitate a seamless on boarding experience, ensuring that the client is swiftly ready to reap the operational benefits of our products and services.

What you will do:

• Lead the implementation of projects in line with TTS project management methodology and have end to end management of client Implementation portfolio enhancing the client on-boarding experience
• Serve as single point of contact for the client and internal functional partners, responsible for the coordination and successful end-to-end delivery of projects. Closely manage the expectations of the client organization.
• Develop and maintain a customized project plan tailored to client’s requirements, outlining deliverables, milestones, critical path items and actions.
• Establish appropriate governance model to deliver client requirements ensuring strict adherence to defined quality standards & practices outlined in “best practices” collateral.
• Lead meetings and coordinate activities of the cross-organizational implementation teams
• Manage regular client communication for portfolio of projects and serves as escalation point for key client and internal stakeholders
• Effective maintenance & communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required
• Lead testing and solution validation efforts to ensure the solution meets the clients expectations and is line with contractual obligations and agreements

What we will need from you:

• 3-5 years of project management experience
• Wide organizational knowledge and cross-functional team work experience to deliver multi-work stream projects
• Communication and presentation skills to command senior client and senior internal stakeholder meetings (Steering Committees)
• Excellent Leadership skills; ability to promote team building and develop partnerships with other teams. Ability to analyze and solve complex problems
• Excellent organizational and planning skills
• Negotiation and decision making/problem solving skills
• Project Management Certification by a reputable organization (i.e. PMI) is preferential
• Fluency in any European language would be an advantage

What we can offer you:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)

• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates

• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates

• Employee Assistance Program financed by Employer

• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)

• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates

• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.

• Additional day off for volunteering

• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.

• Opportunity to receive an annual discretionary incentive award

• Special offers and discounts for employees

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-EŁ1

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

Full time

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Primary Location Full Time Salary Range:

165 020,00 zł - 280 980,00 zł

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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