Client Onboarding Senior Analyst (maternity cover)

Team/Role Overview:

The EMEA Trade and Treasure Services (TTS) Onboarding Team is responsible for account opening, account maintenance, technical integration, and onboarding of all Cash Management products across the Citi Treasury and Trade product suite. We are a team that is obsessed about providing a positive onboarding experience for our clients.

This is maternity cover role.

What you’ll do:

• Lead client onboarding projects of regional and global cash management solutions working directly with specific middle market clients

• Continuously reduce onboarding cycle time, minimize deal slippage and associated revenue conversion lead time

• Accurately report project status, escalating effectively for “on hold” and slow-moving deals

• Application of structured project management methodologies throughout the onboarding life cycle, ensuring effective project control and delivery to plan

• Work with Relationship Management, Sales, Product Management, Client Services and Operations to ensure client satisfaction - navigate bank on behalf of client, leveraging Citi's global resources and escalation channels as required to ensure smooth delivery

• Attending, when necessary, Client meetings in close cooperation with Product Sales and Relationship Managers

• Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required

​What we’ll need from you:

• 2+ years of relevant Financial Client Onboarding and/or Project Management experience is a must

• Ability to manage complex integration solutions, working alongside Technical and Technology teams

• Results orientation - evidence of proactively driving projects is the conclusion

• Excellent communication

• Organizational and planning skills.

• Negotiation, decision making and problem-solving skills.

• Flexibility - ability to manage a varying workload (i.e., volume, complexity, and composition).

• Attention to detail and experience of working in a controlled environment

What we can offer you:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program

• Life Insurance Program

• Pension Plan contribution (PPE Program)

• Employee Assistance Program

• Paid Parental Leave Program (maternity and paternity leave)

• Sport Card

• Holidays Allowance

• Sport and team recreation activities

• Special offers and discounts for employees

• Access to an array of learning and development resources

• A discretional annual performance related bonus

• A chance to make a difference with various affinity networks and charity initiatives