Account Maintenance Department Head – Onboarding

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Citi’s Client Onboarding team!

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Role Overview

This position is for a Department Head within the EMEA Account Maintenance Team, responsible for leading sub-clusters and client-segmented teams. The core function involves overseeing critical account maintenance tasks received directly from clients.

Key Responsibilities & Requirements

• Leadership: Manage and motivate managers and teams, particularly through periods of significant change, including infrastructure migrations and procedural updates.

• Change Management: The candidate must possess a strong background in both managing and executing change initiatives.

• Stakeholder Management: A proven track record of successfully managing relationships with senior stakeholders, partners, and other senior-level individuals is essential.

• Department: The department is currently undergoing a major transformation. The successful candidate must be adaptable and open to evolving responsibilities and processes over the next few years.

What you’ll do

• Manage and Lead the team to deliver high quality output and deliver on KPI’s.

• Exceptional operations management skills to ensure the team and individuals are delivering optimum levels of performance.

• Champion Employee Engagement and ensure every member of the team has a clear vision and mission of what needs to be achieved and how to achieve it.

• Deliver world-class Client Experience and ensuring this is reflected in the Pulse and DM VOC metrics.

• Manage issues and CAPs.

• Ensure we have strong and robust procedures.

• Experience in delivering on productivity through continuous improvements and identifying efficiencies.

• Continuously reduce onboarding cycle time, minimize deal slippage and delays.

• Ensure strict adherence to defined quality standards and practices outlined in “best practices” material.

What we’ll need from you

• 2-5 years relevant experience in managing a team/managers.

• Client facing experience / background is a must.

• Proven record of E2E managing Risk and Control Environment.

• Excellent Communication, Customer Focus, Organizational and Planning skills.

• Results oriented - evidence of proactively driving projects.

• Experience in delivering change and managing implementation of change.

• Negotiation, decision making and problem-solving skills.

• Ability to manage high workload within a pressurized environment.

• Excellent work ethic - willingness to take a “hands on” approach.

• Attention to detail and experience of working in a controlled environment.

• Ability to effectively manage and navigate through multi-faceted disciplines throughout the Bank.

What we can offer you

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program

• Life Insurance Program

• Pension Plan contribution (PPE Program)

• Employee Assistance Program

• Paid Parental Leave Program (maternity and paternity leave) 

• Sport Card

• Holidays Allowance

• Sport and team recreation activities

• Special offers and discounts for employees

• Access to an array of learning and development resources 

• A discretional annual performance related bonus

• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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