Recovery and Resolution Operational Risk Officer, VP - TAMPA

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Job Overview

The Services Recovery and Resolution VP role within the Services Regulatory Risk Team, manages Recovery and Resolution Plan (RRP) submissions to regulatory authorities and their examinations across all Services Lines of Business and Products. Key activities of the Services RRP Team are amongst other activities the annual refresh of Citi’s RRP submissions, testing of capabilities and the continuous enhancement of underlying processes.

The ideal candidate has excellent time management skills to manage multiple book of work tasks and deliverables in parallel and within strict time constraints. Developed communication and diplomacy skills are required to collaborate with, guide, and influence business colleagues, including senior leaders, as well as occasionally external customers or vendors. Necessitates a degree of responsibility over data and process strategy.

Responsibilities:

• Supports and participate in firm-wide initiatives that cover U.S. and other jurisdictions resolution plans (165(d) and IDI) and corresponding regulatory exams and reviews.

• Be accountable, owning assigned critical milestones pertaining to Services RRP deliverables.

• Work collaboratively with a wide range of internal stakeholders, including product, operations, technology, legal, the central RRP team, and other partners across multiple jurisdictions to confirm support, ownership and accountable parties for the delivery of RRP requirements.

• Assess potential impacts of RRP on business strategies and initiatives, create awareness, ensure alignment with the business, address challenges, and identify opportunities to streamline and simplify the business’ plan(s).

• Drive data analysis, validate and compose relevant sections of Citi's RRP and regulatory examinations with a holistic end-to-end view.

• Develop, update, and communicate RRP related management reporting metrics while ensuring detailed documentation of such data, sources of information, and audit trails.

• Provide effective risk framework and ensure the proper governance and communication models are in place facilitating transparency and consistency

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience navigating and networking across an enterprise utilizing internal and relevant work experience in Regulatory Risk, Business Risk & Controls or within Services Business (Payment, Custody, Issuer Services )

• Excellent writing Skills and effective communication

Education:

• Bachelor’s/University degree, Master’s degree

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Job Family Group:

Risk Management

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Job Family:

Operational Risk

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Analytical Thinking, Constructive Debate, Controls Design, Escalation Management, Issue Management, Operational Risk, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Sep 30, 2025

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