Legal Operations Officer AVP

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Job Overview

The Legal Operations Officer is a non-attorney role, responsible for providing legal support to the Citi Legal team. This role requires a pragmatic, proactive professional with thorough understanding of the Citi Legal Team. The overall objective of this role is to provide support to the Legal Team.

Primarily, this role will focus on Legal Operations including accounts payable and managing multi-party (e.g., outside counsel, alternative legal service providers) compliance with external legal policies and procedures, including Citi’s Outside Terms of Engagement and electronic billing guide lines.

Responsibilities:

• Responsible for legal support activities related to legal operations and billing
• Executes, reviews, processes and tracks legal documentation, executes transactions and completes varied work requests from multiple sources that may be complex in character and have tight deadlines
• Maintains detailed records, prepares legal documentation and reports, conducts administrative legal work; may contribute to the processing of billing and/or legal settlements
• Conducts independent research on legal precedent, applying institutional knowledge, while staying abreast of new and changing regulatory and legal issues and industry initiatives
• May be responsible for legislative/regulatory tracking and distribution of tracking results to legal and business colleagues
• Works closely with team’s manager and legal peers to complete tasks assigned; investigations, research, communications, classification/routing of documentation
• Communicates with senior management on legal issues
• Mentor junior members of the team; training on established policies and procedures
• You will be accountable for the end-to-end supplier onboarding and payment cycle for law
• Partner with legal operations analysts in Belfast/Tampa, responsible for ensuring production work is completed accurately and service level agreements are being met
• Organize and conduct external legal accounts payable and matter management reviews with Internal Counsel and produce Key Performance Indicator (KPI) metrics to monitor effectiveness and efficiency
• Conduct audits of legal operational processes and report findings
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant industry experience, preferably with some experience working in a corporate legal department or law firm
• Ability to manage complex documentation with organization and detail
• Proficient in Microsoft Office: Word, PowerPoint, Excel, Outlook
• Must possess excellent written and verbal communication skills as well as project management skills
• In-depth knowledge of legal customs and practices
• Knowledge and understanding of the financial services industry
• Practical knowledge of common legal matter management,  electronic billing systems and accounts payable / receivable practices (e.g., familiarity with electronic legal invoicing, timekeeping practices, task and expense codes)
• Wolters Kluwer Passport experience preferred.
• Corporate Legal experience and accounting/ finance background, Shared Services and Relationship Management a plus

Education:

• Bachelors/University degree or equivalent experience

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Job Family Group:

Legal

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Job Family:

Legal Professionals

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$79,120.00 - $118,680.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Sep 03, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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