IPB US Operations - Bilingual Doc Support Specialist 4 (Spanish and English)

This role will work onsite in Tampa, FL

The Doc Support Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.

Responsibilities:

• Individuals in this job family are involved in providing day-to-day operational support to an aligned business
• Activities include implementation support, administrative and operations coordination for the various products, programs and services offered by the business.
• Serve as liaisons between operations staff, product managers, relationship managers, portfolio managers, custodians, and clients.
• Supports activities dealing with record/documentation maintenance, storage & retrieval, account opening, imaging and administering/maintaining client accounts.
• Follows established procedures to complete complex assignments under limited supervision.
• Assists in resolving problems that require minimal investigation or research.
• May have direct interaction with Senior managers, to disseminate or explain information. .
• Trains new hires within work unit.
• Duties include Workflow Management and interaction with other departments, as well as basic analysis and research.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Fluency in English and Spanish
• Must be able to work onsite in Tampa, FL
• 1-3 years relevant experience
• Demonstrates technical/administrative expertise.
• Understands how duties relate with others in the team/unit and how the unit Integrates with others in accomplishing the work of the function

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• COB Team Member- Must be able to travel on short notice due to inclement weather or other business needs. 
• Testing Team member- due to system maintenance, some weekend work is required to assist in testing.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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