Internal Accounts Product Owner, AVP

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Job Overview

The Product Performance Management Specialist is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• The Product Performance Management Specialist partners across product disciplines, assists in the ownership of the product(s) and monitoring drivers for performance

• Works on the ongoing performance and maintenance of a product or set of products, including client experience, pricing, risk and distribution

• Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the product performance team

• Integrates subject matter and industry knowledge within a defined area and requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business

• Evaluates variable and, at times, complex issues with major impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations

• Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources

• Implements performance improvement strategies, with a specific focus on cross-sell and integration, including the development of competitive analyses, market analyses, product development road maps, market plans, pricing strategies and product line extensions

• Assists sales and relationship managers in building skills needed to identify client needs, and proposes solutions in line with business objectives

• Manages ongoing performance and maintenance of a product or set of products, including client experience, pricing, risk and distribution

• Partners closely with sales teams to identify client opportunities and with the client management organization to meet with prospective clients and to size new opportunities

• Build consensus and awareness of value proposition throughout the organization and key partners

• Prepares materials for the Product Approval Program and related processes, ensures products are delivered and adhere to all parameters globally

• Collaborates with cross-functional teams, including technology, operations, legal, implementations, and sales to deliver solutions for Citi clients

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience

• Demonstrated experience in Product Management and/or Product Development discipline

• Experience in and understanding of logistics or Industrial verticals experience with e-commerce solutions preferred

• Complex judgments and solutions based on sophisticated analytical thought comparing and selecting complex alternatives

• In-depth quantitative or qualitative analysis to solve problems and develop new, innovative solutions

• Ability to apply ingenuity and creativity to problem analysis and resolution in complicated and/or novel situations

• Developed diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers

• Experience with and confidence in delivering presentations to clients and senior managers

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The Internal Accounts Specialist is a seasoned professional within Citi’s Services organization, responsible for driving governance, oversight, and operational integrity of internal accounts. This role supports a critical enterprise-wide initiative by ensuring robust control frameworks, effective data management, and disciplined lifecycle management across internal accounts.

The individual leverages deep subject matter expertise to enhance production verification testing (PVT) practices and optimize internal account processes, including taxonomy design, onboarding, remediation, and control development. This role requires a comprehensive understanding of how governance, data, controls, and operational workflows intersect within Services and align to broader organizational objectives. Operating in a complex and dynamic environment, the role involves evaluating moderately complex issues with meaningful business impact. The individual is expected to assess alternatives, resolve competing priorities, and deliver pragmatic solutions informed by multiple data sources and stakeholder perspectives.

Strong analytical capability is essential to interpret and validate data across disparate systems, while exceptional communication and influencing skills are required to partner effectively with cross-functional stakeholders, including Technology, Operations, Risk, Finance, and Lines of Business. The role also carries leadership responsibilities, including guiding project execution and contributing to strategic decision-making. Success in this position drives measurable impact across projects, geographies, and functions by shaping outcomes through expertise, collaboration, and sound judgment.

Responsibilities

• Internal Accounts Governance: Support the design, documentation, and execution of the internal account governance framework, ensuring consistent standards, oversight, and compliance across the Services organization.

• Production Verification Testing (PVT):Contribute to PVT activities to validate that processes, controls, and system configurations operate effectively in production environments, while helping to enhance supporting workflows and tools.

• Account Lifecycle Management: Assist in developing and implementing end-to-end lifecycle processes, including account onboarding, maintenance, periodic review/attestation, and closure.

• Data Standards & Taxonomy: Help define and standardize internal account data requirements, classifications, and attributes to ensure consistency, transparency, and alignment with enterprise data frameworks.

• Remediation & Gap Analysis: Support identification of control and process gaps, provide input into remediation strategies, and partner with stakeholders to drive timely and sustainable resolution.

• Dashboarding & Metrics: Contribute to the development and ongoing enhancement of reporting and dashboards, including KPIs and metrics used to assess account health, monitor trends, and inform governance decisions.

• Control Framework Development: Assist in the design and evolution of internal account controls, including approval processes, access controls, monitoring mechanisms, and periodic validation activities.

• Cross-Functional Collaboration: Partner with Technology, Operations, Risk, Finance, Legal, and business teams to deliver aligned governance solutions and support program execution.

• Governance & Reporting: Prepare materials and insights for governance forums and leadership reporting, supporting effective decision-making and program transparency.

• Program Execution Support: Contribute to the delivery of key initiatives by tracking progress, coordinating across workstreams, and ensuring alignment to program objectives.

• Process Optimization: Identify opportunities to streamline workflows, improve efficiency, and enhance controls through process redesign and adoption of best practices.

• Risk & Compliance:Apply sound risk judgment in all activities, ensuring adherence to policies, regulatory requirements, and ethical standards, while proactively identifying and escalating control issues.

Qualifications

• 5–8 years of relevant experience in financial services, operations, product management, governance, or risk-related disciplines

• Strong analytical and data interpretation skills, with the ability to synthesize complex datasets into actionable insights

• Demonstrated ability to assess complex situations, evaluate alternatives, and develop practical, well-reasoned solutions

• Experience contributing to process design, governance frameworks, or operational and product improvements

• Strong understanding of banking infrastructure and financial services operating models is a plus

• Proven ability to operate effectively in dynamic environments, balancing competing priorities and driving execution

• Strong collaboration and stakeholder management skills, with the ability to influence across functions and levels

• Excellent communication skills, including the ability to present insights and recommendations to senior stakeholders

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Job Family Group:

Product Management and Development

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Job Family:

Product Performance Management

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$87,280.00 - $130,920.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jun 23, 2026

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