Core Accounts: Controls & Regulatory Management (CRM) Manager

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Job Overview

Job Description:

The Core Accounts Controls & Regulatory Management (CRM) Manager, SVP reports to the Core Accounts Global CRM Head. This role will lead the implementation of end-to-end risk management oversight and Change Management oversight for Global Core Accounts Transformation. This role also works closely with the Core Accounts team and the Global COO to implement the risk and control framework and policies, and partners with various functions that cover Information Security, Business Continuity, Fraud, Data, Compliance, AML, and Records Management, along with the Operations and Technology teams in order to stay abreast of  emerging risks and issues that relate to the business, to escalate these to the Global LMS & Core Accounts CRM Head, and to perform analysis and trending.

Key Responsibilities:

Overall responsibility for the Controls environment within the LMS and Core Accounts business, working in partnership with all areas in broader business organization as well as functional partners. This includes ensuring execution of Citi policies and tools such as the Operational Risk Framework.

Some of the components this includes are:

• Oversee the risk review for the core platform, right placement, product mapping via a structured assessment tool to ensure compliance with policies and procedures.
• Establish New Product/Activity Due-Diligence and Change Management best practices and continuously improve each product or platform rollout.
• Ensure adherence to Citi Risk Management Policy & Standards and Policies and implementation of new and revised policies.
• Regular monitoring and review of operational risks and controls across Core Accounts.
• Proactive Identification of process and control improvements and establish new process and controls based on emerging risks.
• Work with Cluster CRM Heads and product partners to implement any enhancements needed to mitigate operational risk for Core Accounts.
• Identify trends/ concerns based on reviews of potential loss events, operational losses and Risk and Controls Self-Assessment (RCSA)/ Manager Control Assessments (MCA) results, and work with Cluster CRMs and Product partners to document corrective actions.             
• Ensure adherence to applicable Regulatory Requirements and Mandates across all markets; Coordination/status tracking of Audits and Exams; work with Global CRM Head on all reviews and audits to ensure appropriate preparation, pre-review assessments and post-review remediation.
• Support and management of expanding regulatory and execution/ implementation of other regulatory changes through diligence across the business on compliance with regulatory changes.
• Coordination with Independent Compliance Risk Management (ICRM), Operational Risk Management (ORM) and other Citi entities as necessary/applicable
• Analysis and monitoring of client and segment relationships to mitigate risk.
• Oversight for iCAPs (Issues and Corrective Action Plans) monitoring and management.
• Management of business risk/ controls metrics and influence decisions to meet satisfactory ratings.
• Change Management Process improvement, Governance and Best Practice implementation:
• Execution of comprehensive executive reporting to ensure transparency across the senior LMS and Core Accounts teams.
• Work with cluster and global partners to map and document processes and utilize those maps to
• support the TTS business in identifying risks and incorporating appropriate controls to ensure compliance to both Citi policies/ procedures and our regulators.
• Review Internal Audit results for gaps, ensure remediation and access for applicability across other areas of TTS.
• Oversee third-party engagements and diligence; support third-party relationship management processes.
• Oversee Attestation Management and Mandatory Absence management for LMS and Core Accounts Team.

Qualifications:

• 10+ years’ experience in the Financial Services Industry.
• 5+ years of Risk & Controls or Compliance experience.
• Leadership skills including ability to work effectively and drive results with a virtual global team.
• Ability to lead and drive controls across the products and functions irrespective of reporting lines.
• Ability to manage through influence (e.g., management in the absence of reporting lines or with matrix reporting)
• Ability to build rapport and work closely with key senior stakeholders and partners within and outside the business.
• Ability to build rapport and work closely across geographical cluster teams and functions.
• Up to date understanding of key risk and control concepts, tools and trends relating to risk identification, rating and prioritization, mitigation and reporting.
• Knowledge of regulatory environment.
• Risk based thinking and analytical mindset.
• Self-starter who can work independently.
• Ability to multi-task and manage concurrent projects and deliverables.

Education:

• Graduate degree.

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Cross-disciplinary Controls

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$130,880.00 - $196,320.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Analytical Thinking, Business Acumen, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Escalation Management, Issue Management, Risk Management, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Apr 03, 2026

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