Infrastructure Analyst (Identity and Access Management) - Officer

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

As an Information Security Analyst, you are expected to:

• Execute client interactions, either by phone or email, with clear, concise terms while adhering to the IAM SDO Customer Service Guidelines

• Ensure adherence to pre-assigned SLO requirements for designated requests

• Process entitlement, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds

• Provide routine and defined outputs in a time-efficient manner

• Consistently demonstrate clear and concise written and verbal communication skills

• Learn and use numerous different systems on a basic level

• Able to set priorities; strong attention to detail and work under pressure

• Provide on call / scheduled work during weekends / public holidays on some occasion

Advantages

• Bachelor’s Degree/University degree or equivalent experience

• Basic knowledge of Microsoft Windows desktop operating systems, Mainframe, Database, Unix servers

• Basic knowledge of password management tools, i.e. CyberArk

• Proficient in Microsoft Office products with a strong emphasis on MS Excel

At Citi, we groom the leaders of today and tomorrow. Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world's most respected financial institutions now.

Organization Background

Information Security Administration (ISA) Service Delivery Operation is the operational arm for Identity and Access Management within the Digital Workplace Client Services (DWCS) organization. With 700+ employees located across the globe, IAM SDO manages entitlement and provisioning of access for internal Citi employees/contractors and increasingly for external Citi clients in Citi applications and infrastructure systems. IAM SDO builds the appropriate security architecture in new applications and supports large business-driven technology projects.

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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