Head of Platforms and Digital Services – Australia & New Zealand

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Job Overview

Platforms and Digital Services (PDS) part of Services division. Services provides global solutions that help corporations, financial institutions, public sector and commercial clients optimize operations and drive their business forward. Through our five business lines – Liquidity Management Services, Payments, Trade & Working Capital Solutions, Investor Services and Issuer Services - we provide cash management, payments/receivables solutions, working capital solutions, post-trade securities services and issuer services across Citi’s global network.

The Head of Platforms and Data Services is crucial for Citi's digital transformation in Australia & New Zealand. This role is responsible for leading the digital strategy for the Services business, driving consistency and progress across key "must-win" areas including Platforms, Onboarding, Data, and the Global Billing System (GBS). A core part of this involves leading the development and commercialization of the digital product suite and spearheading digital transformation initiatives. The role requires collaboration with various global, cluster and country product teams, as well as Services Heads, Sales, Relationship Management, Technology, Operations, Service, Legal, and Compliance functions. Effective negotiation, advanced communication, and strong interpersonal and leadership skills are essential for influencing senior stakeholders, prioritizing initiatives, and building a product framework to ensure accelerated progress.

Key responsibilities:

The successful candidate will lead the Australia & New Zealand Platform and Data Services team, encompassing product ownership for Citi’s client facing platforms (CitiDirect, CitiConnect - Host to Host, API, ERP integrators), Client Onboarding, Fee revenue management and Data & Analytics. This role requires a blend of strategic leadership, deep product management expertise, strong client focus, extensive collaboration, and rigorous financial and risk management.

1. Strategic Leadership & Product Vision:

• Lead and inspire the Australia & New Zealand Platform and Data Services team, fostering a culture of creative and strategic thinking.

• Develop and articulate a compelling 3-5 year product strategy and execution roadmap for Platform and Data Services in Australia & New Zealand, including managing investment prioritization.

• Champion a world-class product development culture, driving continuous innovation and ensuring product enhancements meet strategic and financial objectives.

• Define, develop, and execute AI/ML use cases in partnership with global teams, aligning with Services business priorities.

2. Product Management & Market Growth:

• Drive customer segmentation, product positioning, pricing, and marketing strategies for each client segment.

• Explore and develop products and propositions that address clients’ end-to-end needs, including pre- and post-onboarding services.

• Execute the strategic digital roadmap, leading marketing campaigns and product communications to launch digital capabilities and drive adoption across the Australia & New Zealand user base.

• Act as the voice of the customer, integrating client and country/cluster feedback into the global product roadmap, strategy, and design to deliver best-in-class client experience.

• Monitor current market and industry trends, identifying strategic opportunities and fostering potential partnerships/alliances with Fin-tech providers for enhanced connectivity.

3. Cross-Functional Partnership & Collaboration:

• Partner closely with global, cluster and country product managers, Technology, Testing, Marketing, Legal, Compliance, Client Operations, and other functional stakeholders to ensure alignment on strategies and achieve timely, high-quality product delivery.

• Establish and maintain dynamic management and communication processes with all partners to ensure clear roles, responsibilities, and effective governance.

4. Financial Performance & Commercialization:

• Develop products with attractive and sustainable P&Ls (Revenue, Expense, Net Income Plan and Operating Efficiency), actively analyzing product profitability, competition, and market positioning to maintain Citi’s leadership.

• Steer strategic initiatives and commercialize Citi's Platforms and Data services capabilities for the Australia & New Zealand markets, working with Sales/Banking/Client Onboarding/Account Managers to ensure effective deal closure and revenue realization.

5. Risk Management, Compliance & Governance:

• Appropriately assess risk in all business decisions, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.

• Ensure compliance with applicable laws, rules, and regulations, adhering to Policy, and applying sound ethical judgment.

• Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, and Finance to ensure a robust governance and control infrastructure.

• Build a culture of responsible finance, good governance, supervision, and expense discipline.

• Be familiar with and adhere to Citi’s Code of Conduct, Policies and Procedures.

6. Talent Management & Team Development:

• Attract, motivate, and retain top talent, focusing on building bench strength and creating a high-performing team through strong leadership practices.

• Establish and maintain optimal organizational and headcount structures to achieve product group’s financial and strategic objectives.

• Effectively supervise the activity of others and foster accountability.

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Job Family Group:

Product Management and Development

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Job Family:

Product Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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