Head of Funds Administration Operations Australia / New Zealand

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Job Overview

Role Overview

The Head of Funds Administration Operations Australia / New Zealand is a Director-level, senior management position responsible for accomplishing results through the management of the Securities Services Funds Administration operational teams, driving a variety of fund administration activities in accordance with operational efficiency and scalability priorities, client and regulatory deliverables. Working with Product and technology partners, the overall objective of this role is to ensure the seamless delivery of operational activities associated with Fund Administration activities in Australia.

The Funds Administration Head will be the main Operations point of escalation for Funds Clients, and operational matters, and will partner across all functions, working closely with local business management, as well as functional managers across business and operations to assure proper design and implementation of the Operations model.

The position reports locally into the Head of Investor Services Operations Head.

Responsibilities

The role has a broad scope, ranging from BAU delivery, key strategic priorities, regulatory challenges and managing internal & external stakeholders, in an extremely complex and evolving business environment.

Leadership & Client Experience

• Serve as an escalation point for operations team and ensure open communications between operational groups.
• Develop partnerships with Client Executives, Sales, Product, Technology, Legal and Compliance, Risk, Finance, HR and other key internal stakeholders to assure consistency of the client experience. Serve as an escalation point for these stakeholders for operational related matters.
• Partner with Citi’s Operations Hub in Malaysia to maintain high quality operations service and pro-active issue management
• Develop strategies and oversee project plans meeting operational goals.
• Oversee client onboarding and change management to ensure our processes are aligned with client expectations and system capabilities
• Partner/influence with local, regional, and global teams to determine and implement the strategic approach for Funds. Both local requirements and global functional requirements must be considered
• Assure alignment of the Operating model with regional and global functional operating strategy; assure regional and global model adequately services the needs of clients.
• Process optimization and technology automation to ensure our processes are scalable and to mitigate risks associated with manual processing.
• Delivery of budget and productivity targets for Funds Administration Operations.
• Deliver all regulatory and internal policy requirements as regards to outsourcing from a service recipient and provider perspective, including leading on-site due diligence visits from service clients and regulators.

People Management & Culture

• People management including hiring, development and retention.  Ensure employees are engaged through consistent and transparent communication.
• Help drive a culture of Ethics & Diversity, Engagement and Managerial Effectiveness across the site.
• Work to create an inclusive, transparent, and proactive business culture
• Advocate for mobility, diversity, training, compliance, and risk & control initiatives

Lead local voice of the employee initiatives to drive employee engagement and belonging within Funds Administration Operations.

Risk Management

• Manage risk self-assessments and periodic risk reviews.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Ensure Funds Administration Operational compliance with all Citi internal policy and regulatory requirements.
• Support and instil culture of risk awareness and escalation.

Qualifications

• 15+ years of relevant Operations experience in Operations management with Banking and Financial Institutions; Asset Servicing or Investment Operations / Administration preferred.
• Advanced level of experience in a related role with business, functional, site and people management preferred
• Demonstrated success dealing with senior management.
• Proven ability to manage various concurrent activities/ projects in a fast-moving, high-risk environment.
• Effective project management and negotiation skills
• Consistently demonstrated clear and concise written and verbal communication.

Skills:

• Communication & Influence: Exceptional written and verbal communication skills; ability to articulate complex governance and risk concepts clearly and persuasively to audiences ranging from operational teams to senior management.
• Analytical Rigour: Superior ability to understand, analyse, and deconstruct complex global operating models, identifying associated risks, controls, and monitoring requirements.
• Client-Centric Leadership: Advanced client service mindset with the ability to instil a client-first culture across a global operations function.
• Stakeholder Management: Ability to build, manage, and leverage effective networks and relationships across internal and external stakeholders globally.
• Organisational Agility: Ability to operate effectively under pressure,
  prioritise competing demands, and deliver to aggressive deadlines across time zones.
• Commercial Acumen: Strong commercial awareness with the ability to align governance activities to broader business strategy and growth objectives.
• Attention to Detail: Uncompromising attention to detail, balanced with the ability to maintain a strategic, enterprise-wide perspective.
• Flexibility & Resilience: Adaptable and resilient in a fast-paced, constantly evolving global environment.
• People Leadership: Superior people leadership skills with the ability to engage, inspire, and align a globally distributed workforce around a shared vision.

Education

• Bachelor’s degree/ University degree or equivalent experience

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Job Family Group:

Operations - Transaction Services

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Job Family:

Fund Accounting

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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