Global Client Services On-site Support Analyst

Discover your future at Citi

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Job Overview

We are offering an exciting opportunity in Bratislava, Slovakia in our Digital Workplace Client Services (DWCS) team.

** If you are highly motivated to join this team but has less experience than required, we might be open to talk to you. **

Primary location is Bratislava, with occasional travel to Austria.

The mission of Digital Workplace Client Services is to provide simple-to-use services and exceptional workspace experiences that enable Citi's global workforce to gain maximum benefit from the technology and applications we use to serve our clients and operate our company. 

The Global Client Services On-site SupportAnalyst enables the firm’s strategic priorities through workplace digital transformation by supporting a highly mobile workforce that can work anywhere, anytime. Provides on-site technical support and delivery as well as technology leadership at all Citi locations globally by partnering with the local business and representing Foundational Services (FS) in the geographies when required, or when there is limited presence from other FS groups. Supports executive events, town halls, conferences, and clients.

Responsibilities:

• Resolve moderately complex problems/projects through analysis, technical experience, and precedents; provide analysis for more complex issues, escalating as appropriate

• Participate in testing activities, including the creation and execution of basic test scripts and evaluating results for possible enhancements

• Complete control activities (risk, self-assessment, COB, audit, etc.) and makes recommendations for enhancements

• Collect and organize requirements for hardware acquisition and deployment activities

• Gather, compile and synthesize information regarding technology processes or systems; create and prepare reports

• Assist in systems implementation/enhancements and post implementation activities

• Reach solutions through technical experience and precedents

• Exchange ideas and information in a concise and clear manner

• Has the ability to operate with a limited level of direct supervision.

Requirements:

• 2-3 years’ experience in a support role, ideally in Technology Infrastructure (end-user computing, mobile device management, cloud collaboration platforms (e.g., Microsoft 365, Google Workspace), network connectivity, and cybersecurity best practices.

• Fluency in English and Slovakian

• Excellent analytical and troubleshooting skills for complex technical issues.

• Strong verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders and influence decision-making.

• Ability to build relationships, collaborate effectively with diverse teams, and provide excellent customer service, especially to senior executives.

• Experience in managing technology projects, from planning to implementation and post-deployment support.

• Understanding of global business operations and the challenges of supporting a distributed workforce across different regions and time zones.

• Ability to understand business needs and align technology solutions with strategic objectives

Education:

• Bachelor’s/University degree or equivalent experience

Benefits:

By joining Citi Slovakia, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more HERE.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-OD1

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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Primary Location Full Time Salary Range:

31 372,55 € - 48 627,45 €

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.