Service Distribution Network and Continuum Analyst

Discover your future at Citi

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Job Overview

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi Global Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

This role will be part of the ATM Ops and Service Continuum team within Client Servicing Organization. Key objectives of this team are

• To achieve better alignment, operational efficiencies, enhancing both Client and Employee experience via strategic planning, innovation and excellence. This is in line with our Asia South Wealth business focus of Unifying Wealth and Getting Fit as a Business
• ATM and Branch distribution strategy in ensuring end-to-end planning and operationalization
• To spearhead and lead new Service Initiatives in collaboration with other functions across the Bank on behalf of Client Servicing
• To manage the balancing and maintenance of our ATM/CDMs to upkeep service delivery and meet regulatory requirements

The Service Distribution Network and Continuum Analyst will report into the Head of Service Distribution and Service Continuum with focus on strategic planning and analysis, project and stakeholder management. 

Job Description:

Strategic Planning and Development:

• Develop, enhance and execute strategies roll-out to Client Servicing and other applicable Frontline or Backoffice departments in the Business
• Drive strategy implementation, coordinate activities, critical projects / initiatives across functions
• Support broader strategic initiatives of the Business as and when needed

Deliver Wealth Priorities:

Create impact and win market shares through customer-centricity, data driven, simplification, reducing toil (unjoyful work), building cross-functional collaboration and disciplined execution.

Cross-Functional Stakeholder Engagement:

• Be the key resource & trusted partner of internal stakeholders on projects and initiatives
• Support internal stakeholders to understand clients and their experiences better through networking and sharing
• To collaborate with senior leadership and stakeholders to identify projects aligned with the bank’s long-term goals, and to evaluate feasibility, impact, and resources required
• Work closely with various departments to gather requirements, coordinate resources, and ensure seamless execution of projects, and to facilitate communication and alignment among stakeholders

Perform Analysis and Intelligence:

• Develop hypotheses and analyze data to identify insights that drive business decisions
• Design and execute primary research projects, including surveys, interviews, focus groups, and other qualitative/quantitative methods
• Understand clients' needs, wants, expectations and preferences by capturing clients’ feedback and from internal feedback

Project & Performance Management:

• Lead project teams to drive implementation and execution of initiatives, supporting change initiatives resulting from project implementation, and to communicate effectively to ensure buy-in and successful adoption across the organization
• Develop detailed project plans, timelines, and milestones in alignment with overall business strategy, establishing metrics and KPIs to measure project success and progress, and to regularly monitor and report on project performance
• Lead in the implementation of tracking and reporting mechanisms to chart progress towards strategic goals.

Qualifications: Degree and above

Skills & Experience:

A minimum of five (5) years of professional experience within the banking sector.

Understanding of banking operations and processes.

Prior experience in project management is desirable.

Data analysis and extract actionable insights.

Proficiency in Microsoft Word, Excel, and PowerPoint.

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Job Family Group:

Customer Service

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Job Family:

Service

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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