Client Engagement Lead, Asia South Wealth Continuum

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Job Overview

• Grow the Asia South Wealth business through product commercialization and client engagement across Investment, Insurance, Deposit, Card, and Payment products

• Business development through partner management, actionable data-driven insights to achieve profitability, scale, business metrics, and client-centricity

• Formulate strategy, develop action plan, and execute on client management of campaigns and events

• Business optimization through digitalization, process rationalization, client targeting and selection, engagement content and leads management

• Drive next-best-product, next-best-offer as a client owner, integrating analytical mindset and marketing know-how

• P&L and business management (reporting, tracking, and analyzing granular business performance including financial accrual and payment management)

• Focus on Singapore onshore and offshore markets with oversight and central control over United Arab Emirates business, while maintaining ownership in competitor landscape analysis and action plan

• Take an active role in projects across the organization

• Lead in Employee Value Proposition initiatives and activities

• Take ownership in team governance across programs, events, and client activities, including controls design and testing, leading in audit and regulatory exercises

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience

• Interest and ability to design client engagement strategies and campaigns from scratch, including execution and fulfilment

• Strong relationship management skills across functions, from Controllers to Client-facing stakeholders

• Capacity to proactively anticipate, identify and resolve problems

• Appetite for challenging assignments and stretch beyond capacity

• Structured thought process and habits with ability to multi-task

• Ability to navigate around data with marketing know-how

• Work experience in Product, Segment, Marketing, Data, Client Engagement functions

Education:

• Bachelor’s/University degree

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