KYC Operations Analyst 2 - C10 - SHANGHAI

The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

• Conduct client profile reviews for customer accounts
• Review all information and documentation ensuring compliance with local regulation and Citi standards
• Update KYC forms and client profiles according to policy requirements
• Follow up with clients to ensure information is received before due dates
• Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 3-5 years of relevant experience
• Experience in banking operations, preferably in the client account opening and pre-requirements process

Education:

• Bachelor's degree/University degree or equivalent experience

Key Responsibilities:

• Responsible for the execution/completion of CADD Records assigned to the pod and quality control of the completed CADD Records
• Responsible for tracking the CADD records on daily basis
• Responsible for monitoring, authorizing all CADDs within team, and capturing rejection reasons per CADD checked
• Meet Case Managers on daily basis to discuss work in progress CADDs and to provide feedback based to them based on CADDs checked
• Responsible for pushing the records within the KYC Markets team till end to ensure business requirements are met
• Responsible to ensure that every mails received by team members are responded on daily basis before EOD
• Mentor and coach Case Managers on an ongoing basis
• Acts as expediter for chasing up 1st level escalations within the KYC Markets organization
• Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary
• Act as the country coordinator when necessary (or participate actively when the CM is the country coordinator – a) coordinate periodic country calls; b) liaise with compliance; c) be the primary contact for country management for KYC related matters
• Monitor workflow database daily and ensure that various CADD activities are getting competed in-time and as expected
• Responsible  for monitoring the teams attendance, leaves, any other issues
• Resolve any issues in performance or in quality of CADD records and escalate to Team Lead / Operations Head wherever necessary
• Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure CADDs progress
• Responsible for processing a small CADD population, preferably complex cases that need higher level of experience/attention to detail
• Review/implement feedback from Compliance to ensure continuous improvements
• Monitor their pipeline of work daily (e.g. coming due) and ensure actioned as per agreed timelines Ensure data quality in the BSU tool with periodic checks
• Responsible to ensure that quality is adhered to for all CADD records handled within team & if required trainings need to be conducted on regular basis

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