China Head of TTS Payment Product

Citi Treasury and Trade Solutions ("TTS") is a leading provider of cash management and trade services to Financial Institutions, Public Sector and Corporate clients around the world. With a global network spanning over 100 countries, the business is uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management.

The Role:

We are seeking a dynamic, highly motivated leader who has proven ability to inspire & lead teams and partner & collaborate effectively to manage through change and drive growth. This role will involve leading the Payments business in China in alignment with Citi’s global strategy to drive innovation and growth. This role is also responsible for day-to-day management of Payments business, building and commercialization capabilities, client experience and risk management. Additional responsibilities include support of the technology development efforts including completeness of requirements. This role is a senior lead and contact for Citi's key clients. The incumbent will be responsible for taking a leadership role in the partnership with Sales and FX (Markets), in driving the pipeline, wins, ramp-up and pricing. They will have a key role on the TTS China Leadership team. The successful candidate will drive growth, enhance client experience, and ensure risk management, while fostering strong internal and external partnerships.

Key Responsibilities:

Strategy, Business and Client 

•            Developing, implementing, and executing China Payments priorities and plans that are aligned with global strategy and cluster priorities. Drive identification of growth opportunities, drive growth and wallet share capture in partnership with Sales.

•            Day-to-day management of the TTS Payments including ownership of the P&L, strategy, execution, efficient resource allocation and talent recruitment, as well as development.

•            Responsibility for client experience and resolving issues working with cluster and global partners and feeding back into product / Services wide strategic programs.

•            Ensure deep understanding of market and competitive landscape as a key input into strategy and investments.

•            Develops a strong client -centric orientation through consistent and high-quality client engagement with key clients.

•            Drive network evolution and simplification of product footprint

•            Enhance Citi’s value proposition by promoting cutting-edge solutions and delivering a superior client experience.

People

•            Build and lead a high-performing Payments team, ensuring talent recruitment, development, and retention.

•            Foster a culture of collaboration, innovation, and ownership within the team.

Risk Management & Governance 

•            Ensuring focus on Risk, documentation and Compliance, including Product Approval Programs, NAC and Sufficient Assurance Internal Audits.

•            Ensure compliance with overall product management with appropriate controls including MCA completeness.

•            Ensuring that the business governance framework is effective and complete, including escalation protocol to both business, cluster management, as well as the 2nd line of defense. 

•            Ensuring visibility and interface with key regulators from time to time.

•            Focus on all 17 risk stripes with key focus on processing risk, ops resiliency, regulatory risk. Lead to deliver outcomes on ops risk reduction and elimination / risk reduction in manual / bespoke processes.

Value Proposition

•            Evaluating both organic and inorganic opportunities.

•            Developing a response to the increasing digitization of the industry.

•            Ensuring the on-going and consistent transfer of expertise; sharing best practices across regions and geographies.

•            Ensuring visibility in the marketplace and advancing relevance, advice, insights and solutions to the client-base.

Innovation and Digitization

•            Spearhead efforts to digitize payment processes, reduce operational inefficiencies, and enhance client satisfaction.

•            Leverage Citi’s global payments infrastructure to localize cutting-edge solutions.

Key Stakeholders

•           Being a senior lead and contact for Citi's key clients in the region.

• Partnering with and taking a leadership role with regional corporate treasury, and regional FX teams.

•            Working closely with other relevant stakeholders including Banking, CCB, FX, (amongst others) and coordinating with the regional teams.

•            Work closely with compliance, operations, treasury, finance, and technology teams to ensure seamless execution.

Qualifications:

• 15+ years of experience, including 10+ years' managerial experience
• Strategic analysis/thought process
• Ability to work with multiple organizations and stakeholders, including Senior Management
• Ability to conceptualize and execute on the business vision
• Credibility with diverse stakeholders
• Allocating resources across
• Demonstrated relationship builder at multiple levels of the organization
• Adept at managing within a highly matrix environment
• Experience working with all levels of senior management
• Experienced in managing a P&L business with extensive financial acumen

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