Quality Specialist

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Job Overview

The IT Quality Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Supports initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach.
• Conducts a variety of moderately complex process monitoring, product evaluation and audit assignments; reports issues and makes recommendations for solutions.
• Ensures project standards and procedures exist, are fully clearly documented and followed throughout the software development life cycle; makes recommendations for enhanced documentation.
• Monitors products for conformance to standards; monitors processes for conformance to procedures.
• Documents findings and performs preliminary root causes analyses to provide recommended improvements.
• Ensures all corrective actions are assigned, documented and completed.
• Verifies traceability in project work products.
• Gathers, maintains and creates reports on quality metrics.
• Exhibits good understanding of procedures and concepts within own technical area and a basic knowledge of these elements in other areas.
• Requires basic understanding of how own area integrates within IT Quality to achieve objectives.
• Makes evaluative judgments based on the analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Provides informal guidance to new team members.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience in Quality Assurance or a similar role.
• Strong understanding of software development lifecycle (SDLC) and testing methodologies.
• Excellent communication (written and verbal) and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Develop and execute comprehensive test plans for various software applications.
• Design, develop, and maintain test cases and test scripts to ensure thorough test coverage.
• Perform various types of testing, including functional, regression, integration, and user acceptance testing.
• Accurately track, report, and manage defects through their lifecycle, working closely with development teams for resolution.
• Collaborate with cross-functional teams, including product management, development, and business stakeholders, to understand requirements and ensure quality throughout the SDLC.
• Manage stakeholder expectations and foster strong communication channels regarding quality status and issues.
• Utilize and recommend test management and defect management tools effectively.
• Participate in requirement reviews and provide valuable input on testability and quality aspects.
• Contribute to the continuous improvement of QA processes and methodologies.
• Stay up-to-date with industry best practices and emerging technologies in quality assurance.

Education:

• Bachelor’s/University degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Technology Quality

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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