Quality Assurance, Monitoring & Testing Specialist 5 - C05 - PUNE/Chennai

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

The Central Testing function is primarily based out of Citi Service Centers in India. It is structured along three verticals: (1) M&T Execution, (2) M&T Automation, and (3) Strategy & Governance. The identified candidate for this role will be part of the M&T Execution, Control & Monitoring Design Assessment team.

The Central Control Capabilities function is responsible for driving Monitoring & Testing (M&T) of key controls across the enterprise. It comprises of four groups: (1) Control Assessment, (2) Call Listening, (3) Central Testing, and (4) Strategy, Governance & Automation (SG&A).

This role is part of the Central Testing team. The Control Assessment and Central Testing functions partner with the Control Owners and the In-business Control Teams to conduct all the M&T activities for the key controls in scope.

The Central Testing function is primarily based out of Citi Service Centers in India. It is structured along three verticals: (1) M&T Execution, (2) M&T Automation, and (3) Strategy & Governance. The identified candidate for this role will be part of the M&T Execution team.

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Have a good understanding of the Risk & control framework and the underlying concepts on Risk Management

• Assist in performing the Quality check on the monitoring reviews that are defined per ARCM (Activity, Risk, Control & Monitoring)

• Document the quality fails, any learnings or issues that may arise and pass the feedback to the Supervisor

• Monitor the compliance of control as appropriate to the regulatory requirement. This could be mostly in the Medium to High complex reviews with an Inherent Risk rating of 1 or 2 (predominantly)

• Provide inputs during the Control & Monitoring Design Assessment (CMDA) to draft and define the procedures

• Involved in the assessment of the timeliness, accuracy and completeness of the MCA (Manager Control Assessment) through controls

• Coordinate the adherence to the MCA Standard through controls after the execution of a process

• Collaborating with onshore and offshore teams understanding the process changes if any and participate in trainings, meetings & etc.. Escalate any control failures

• Complete the quality check within a timely manner to complement the results submission timeline in the Risk & Control system

• Assisting in the creation and maintenance of reports for control tracking and analysis

• Identify risks across the business and organize cross-functional solutions

• Challenge the status quo of existing controls & identify opportunities for enhancement

• Additional duties as assigned

As a successful candidate, you’d ideally have the following skills and exposure:

• 2-3 years of relevant work experience

• Excellent written and verbal communication skills

• Ability to perform under pressure

• Ability to manage multiple tasks and priorities

• Ability to function independently

• Proficient in MS Office Word, Excel and PowerPoint applications

Education:

Bachelor’s/University degree

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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