Quality Assurance, Monitoring & Testing Group Manager - SVP

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Job Overview

Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks.

Responsibilities: 

• Provides leadership and direction through a large team of professionals and/or junior managers to drive optimization and efficiencies in projects.
• Assist management in guiding and influencing decisions that conform to business objectives.
• Responsible for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management
• Lead the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality.
• Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance.
• Review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner.
• Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process.
• Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance.
• Develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool.
• Regularly report on quality control outcomes and control effectiveness to top management and relevant stakeholders.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications: 

• 15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Prior experience of leading a large team.
• Ability to identify, measure, and manage key risks and controls with high attention to critical details.
• Good understanding of the financial market products specifically Derivatives, Fixed Income, and Equities including the processes related to these products.
• In-depth knowledge of Trade Lifecycle, Benchmark process, Market Risk, Price risk and implementing controls around these areas.
• Experience in developing and implementing strategy and process improvement initiatives including new ideas and improving current processes to proactively mitigate risks.
• Proven experience in control-related functions in the financial industry including implementation of Control frameworks, sustainable solutions and improving processes.
• Expert understanding of compliance laws, rules, regulations, and best practices.
• Strong leadership, decision-making, and problem-solving skills including ability to deliver compelling presentations and influence executive audiences.
• Strong sense of accountability and ownership, with strong results orientation.
• Excellent communication skills; ability to engage and inspire across stakeholder groups.
• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education: 

Bachelor's/University degree, Master's degree preferred.

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Quality Assurance, Monitoring & Testing

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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