Operations Support Analyst - C09 - PUNE (Hospitality domain)

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Job Overview

Summary:

As an Officer- Global hospitality Services (GHS) you would be responsible for the comprehensive management of Global Hospitality Services (GHS) products for the location. This includes overseeing cafeteria and pantry services, Managed Print Services, archiving, mail and distribution operations and other related services. The successful candidate will ensure smooth daily operations, compliance with policies and regulations, vendor management, and continuous service improvement. They will also contribute to strategic planning for future expansion and infrastructure needs.

Key Responsibilities include:

• Engaging with vendors and stakeholders to ensure seamless cafeteria and pantry services.
• Manage day-to-day operations of various GHS products, adapting to changing business needs.
• Implement and enforce BTSS policies and procedures, aligning with regional and global standards.
• Serve as the primary point of contact for GHS product in the location.
• Provide strategic input on infrastructure requirements to support expansion plans.
• Oversee the effective delivery of services, including cafeteria, pantry, office equipment (tea/coffee machines, RO filters, snack vending machines), and reception as applicable.
• Manage non-employees responsible for the product and services you support.
• Work on initiatives demonstrating cost savings and service improvement opportunities.
• Ensure timely and accurate vendor payments.
• Plan and direct facility functions and activities, ensuring consistent, quality, and cost-effective services.
• Ensure compliance with all corporate and local regulations.

Daily Operational Tasks include:

• Communicate service-related information to employees.
• Manage GHS services for events, roadshows, senior and client visits.
• Manage inventory and ordering for pantry provisions, cleaning materials, cutlery, and crockery.
• Conduct daily checks of cafeteria offerings, food testing, and issue resolution.
• Maintain asset lists for GHS equipment, track maintenance and repairs, and support procurement of new equipment.
• Gather and analyze stakeholder feedback through food committee meetings and employee surveys to identify solutions and address concerns.
• Drive process improvement and introduce innovative ideas for cafeteria and pantry services.
• Manage and report on incidents until closure.
• Track accruals, invoices, and outstanding payments for BTSS (GHS) vendors.
• Oversee daily pantry operations, including stock management, staffing, equipment checks, meeting schedules, event planning, and issue resolution.
• Develop and implement training schedules for cafeteria and pantry staff.
• Collaborate with the Real Estate Services team on joint requirements (repairs, events, material movement, access, maintenance, etc.).

• Ensure mailroom operations align with BTSS India and regional guidelines.
• Ensure business continuity for mailroom and courier operations during emergencies.

Job Skills/Qualifications:

• Customer Centric attitude
• Stake holder management skill & experience
• Bachelor's degree/Diploma in Business Management.
• Minimum 3 to 5 years of experience in Cafeteria/Event/Facility Management or a related field.
• Excellent oral and written communication skills – English and the local language.
• Ability to communicate effectively with all levels of staff.
• Ability to work independently and drive initiatives.
• Highest level of personal and professional ethics and integrity.
• Problem-solving skills and results-oriented approach.
• Proficiency in reporting tools, MS Office suite, MIS, trend analysis, and presentations.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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