Chief of Staff, Markets Operations - VP

The Chief of Staff (Business Unit Manager) is a senior position within Markets Operations Chief of Staff team, acting as a strategic advisor, communications expert and drives overall administrative activities related to Markets Operations functions.

The Business Associate may also support activities such as the tracking of business financials, employee headcount and other administrative needs and ad-hoc projects, as necessary, in partnership with Business Execution teams.

Responsibilities:

• Drive administrative, operational, reporting and quality improvements through partnership with internal teams
• Lead the creation and execution of communication and employee engagement strategy for Operations function(s) including presenting on strategy to Operations leadership regularly, and assist central Markets Operations communications
• Implement a successful People and Engagement strategy, including analysis and response to employee engagement surveys, to help attract, develop, retain and recognize our people
• Preparation of materials for senior stakeholder engagement and governance forums
• Analysis of progress against selected strategic objectives - communicating key risks, defining mitigation strategies and helping to oversee to resolution
• Identify opportunities to enhance global consistency in the operating model
• Develop, analyze and maintain metrics for measuring success, opportunities for improvement, management reporting and escalation
• Ensure headcount is accurate, and onboarding and termination of resources are managed, in partnership with Business Execution colleagues
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we'll need from you:

• Innovative mindset, with ability to think creatively on how to engage staff in an effective and efficient manner, leveraging emerging technologies where available
• Ability to establish and build trust with professionals at all levels
• Energetic, flexible, collaborative, and proactive; a leader who can positively and productively add impact
• Self-reliant, good problem solver, results oriented with attention to detail
• Strong, influential communicator who is articulate and concise.
• Strong risk management and control mindset
• Provides evaluative judgment based on analysis of information in complicated, unique and dynamic situations, drawing on diverse range of internal and external sources
• Experience in a global financial services firm
• 10+ years of experience in financial services
• Experience working in global and complex settings with multiple stakeholders
• Proven ability to work in a team of diverse skill sets and cultures
• Proven ability to work in high-pressure, time-sensitive environments
• Consistently demonstrate clear and concise written and verbal communication

Education:

• Bachelor's degree/University degree or equivalent experience
• MBA/master’s degree is good to have
• Prior experience in a chief of staff function is good to have

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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