Business Analyst / Project Manager

Background

We are a dynamic, global organization operating in over 60 countries, encompassing all post execution Operations teams:  Middle Office, Settlements, Margin, Asset Servicing Operations. We support a broad spectrum of Capital Markets products, including Fixed Income (where we are a dominant top 3 player), Equity (with an active growth program across Cash, Derivatives, Prime Brokerage, Futures, Listed Derivatives, and FXPB), and Syndicates (managing new issues and IPOs for both FI and EQ).

Our Operations group is central to the Markets business's success, influencing the entire trade lifecycle. We collaborate extensively with internal stakeholders like Front Office, Compliance, Legal, Finance, and HR, and engage significantly with our external clients, enhancing their overall experience.

Our Business Intelligence and Process Re-engineering group partners with Operations to deliver automation solutions for operational challenges. We partner with Citi’s innovation labs to drive optimization, playing a crucial role in transforming our operating model.

Our Technology partners deliver innovative products and solutions by developing a wide range of applications supporting Operations, Change, Design, and Implementation. We are transforming our technology and service delivery by aligning our vision, fostering a modern culture, aggressively retiring legacy systems, and adopting micro-based containerized cloud environments.

The Team

The Market Ops Transformation team was formed to support stakeholders within Operations and across the bank, to design and deliver a strategic multi-year transformation program. We are focused on providing the program and project management, business analysis and process re-engineering and operate in a fast-paced but robust control environment.  We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm, and our reputation. 

Role Overview

The role we are recruiting for is a hybrid Business Analyst / Project Manager permanent role, based in Pune. You will be part of the Futures & Derivatives Clearing (FDC) and Equities Operations Process Engineering Team, a key component of the Markets Ops Transformation organization. The team drives strategic transformation and delivers Target Operating Models for Equities Operations in a dynamic, fast-paced environment.

In this role, you will be responsible for, but not limited to the following responsibilities:

• Project Leadership & Delivery: Manage end-to-end projects (Equities & global), from defining scope, milestones and deliverables with stakeholders to ensuring successful, on-time delivery meeting business needs.

• Planning & Documentation: Develop comprehensive project documentation, including charters, business requirements, plans, and risk/issue logs.

• Monitoring & Reporting: Monitor project progress, resources, and risks, identifying and escalating issues promptly and providing timely, clear updates and presentations to all stakeholders, including senior management.

• Process Optimization: Lead business analysis efforts, clarify requirements, and drive the development and implementation of innovative, efficient processes for Equities Operations.

• Risk & Compliance: Apply robust risk management practices and ensure regulatory compliance to protect the firm's reputation.

• Team & Collaboration: Drive resource planning, performance evaluation, and training, fostering strong cross-functional collaboration across Business, Operations, Technology, Compliance, and other departments.

• Strategic Initiatives: Champion change management and undertake additional strategic projects/tasks as required.

Core responsibilities

The core responsibilities of the Project Manager and Business Analyst include but not limited to the following:

• Develop and manage project plans, define project scope, goals, deliverables, timelines, and resource requirements to ensure successful project execution.

• Manage project lifecycle from initiation to closure, ensuring that project deliverables are met and proper evidence provided.

• Proactively identify, assess, and manage project risks, issues, and dependencies, developing and implementing effective mitigation and contingency plans.

• Create and maintain project documentation, including project charters, requirements, RAID logs, and status reports.

• Facilitate and lead project meetings, including kick-offs, status updates, working groups and governance forums, to ensure clear and consistent communication among all project participants.

• Conduct business and data analysis to document business and operational processes and recommend improvements.

• Develop and maintain detailed process maps, use cases to support business and functional requirements

• Analyze existing business processes to identify opportunities for improvement, and assist in designing enhanced workflows

• Coordinate and support user acceptance testing (UAT) to ensure that developed solutions meet business requirements and are fit for purpose.

• Prepare senior level presentations to communicate project updates

• Collaborate with stakeholders across Business, Operations, Technology, Compliance and other functions to ensure successful project implementation.

What we’ll need from you:

• Excellent Communication Skills: Articulate complex information clearly and concisely, both verbally and in writing, to diverse audiences.

• Data Analysis Proficiency: Collect, analyse and interpret data to inform project decisions and business recommendations. Experience with data visualisation tools is a plus.

• Problem-Solving Abilities: Identify, analyse and develop creative, impactful solutions for complex business problems.

• Requirements Elicitation and Documentation: Expertly elicit, document, and translate business requirements into clear, actionable specifications.

• Project Management Fundamentals: Apply sound project management methodologies to effectively plan, execute, and monitor projects within scope, budget, and timeline.

• Stakeholder Management: Effectively manage expectations, build strong relationships, and address concerns across all stakeholder groups.

• Operations Knowledge: Strong understanding of business operations, processes, and workflows, with an ability to identify and drive operational improvements.

• Technical Proficiency: Proficient in project management software (e.g. Jira, Confluence), MS Office Suite, data analysis tools (e.g., Excel, SQL) and business intelligence platforms.

Qualifications

• Project Management and Business Analysis experience

• Equities knowledge (Delta 1, Synthetic Prime, Prime Brokerage, Stock Borrow and Loan, Cash Equities (program trading, electronic trading and high touch), Equities Derivatives) preferred

• Regulatory Reporting experience a plus

• 3 - 5 years operations experience (preferably in banking)

• Critical thinking and problem solving

• Working knowledge of both Waterfall & Agile project lifecycles.