Applications Support Senior Analyst

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Job Overview

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Extensive IT Industry Experience: Proven 5-8 years of IT experience in large‑scale software engineering and enterprise development initiatives. Strong hands‑on programming experience with Java, Python, Angular and Spring Boot, including designing, building, and maintaining complex application components.
• Database Expertise: Solid understanding of both relational and non‑relational databases, with particular depth in Oracle and Microsoft SQL Server. Knowledge in writing optimized SQL queries, performing performance tuning, and managing large datasets is highly desirable.
• UNIX / Operating System Proficiency: Strong working knowledge of UNIX/Linux environments, including System navigation, process management, and filesystem administration, Shell scripting (bash, ksh, sh) for automation and operational tasks.
• Automation & Application Engineering: Experience developing web applications, implementing automation solutions, enhancing application performance, ensuring system responsiveness, and partnering cross‑functionally across software development, QA, and infrastructure teams. Strong understanding of secure coding practices and application security controls.
• Production Management & Core Services Support: Demonstrated experience in a production support or core services operational role, handling incident resolution, root‑cause analysis, environment stability, release support, and continuous service improvements.
• Project & Service Management: Track record of driving technology and service improvement initiatives with measurable outcomes. Ability to manage multiple workstreams, coordinate across teams, and deliver enhancements that improve system reliability and service quality.
• Planning & Prioritization Skills: Strong ability to organize workload, adapt to changing priorities, and manage time effectively in a fast‑paced environment.
• Effective Communication: Excellent verbal and written communication skills. Capable of delivering clear technical and status updates, presenting findings, and engaging appropriately with stakeholders at various levels.
• CI/CD Pipelines Knowledge : Implement and manage continuous integration/continuous delivery (CI/CD) pipelines to ensure efficient and automated software delivery.
• AI Skills : Leverage Artificial Intelligence (AI) and machine learning techniques to enhance application functionality and develop intelligent features.

Education:

• Bachelor’s/University degree, Master’s degree preferred.
• Certifications for Programming, DB or Unix skills are desirable.
• AI/ML Certifications would be a plus.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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