Applications Support Analyst (Unix_SQL and L2 Prod Support)

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Job Description
The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. 
Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. 
Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. 
Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards.
Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

This role is crucial for maintaining the operational integrity and efficiency of applications within the organization. The position requires a developing professional who is not only technically capable in Unix/Linux, Oracle/SQL, and monitoring tools, but also possesses strong analytical, communication, and risk assessment skills. 
he emphasis on continuous improvement, adherence to policy, and proactive problem-solving highlights the strategic importance of this role. Candidates are expected to be adaptable, detail-oriented, and effective collaborators, contributing directly to the team's objectives and indirectly to the business's stability and growth. 
The "good to have" skills indicate an expectation for continuous learning and adaptation to evolving technological landscapes, particularly in areas like performance monitoring, collaboration, and data processing

Responsibilities:

• The Application Support Analyst is responsible having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments; thus making recommendations for improvements.
• Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.
• Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards; documents requirements.
• Partners with appropriate development and production support areas.
• Participates in validation and testing activities.
• Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
• Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
• Has limited but direct impact on the business through quality of activities provided; impacts team and closely related teams.
• Exchanges ideas and information in a concise and logical manner.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Required Skills:

• The role demands a mix of technical and soft skills, with a focus on core infrastructure and database knowledge.
• Operating Systems: Proficiency in Unix/Linux environments.
• Databases: Expertise in Oracle/SQL.
• Tools: Experience with Ticketing Tools and Monitoring Tools.
• Communication: Strong interpersonal and communication skills, vital for team collaboration and information exchange.

Desirable Knowledge:

• While not strictly required, the following knowledge areas are beneficial:
• Monitoring/APM Products: Basic understanding of products like AppDynamics and Tableau.
• Collaboration Tools: Familiarity with Confluence and Jira.
• Messaging/Streaming: Basic knowledge of KAFKA.
• Programming/Bigdata: Basic knowledge of any programming language and/or Bigdata Technology Stack.

Education:

• Bachelor’s/University degree or equivalent experience

------------------------------------------------------

Job Family Group:

Technology

------------------------------------------------------

Job Family:

Applications Support

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.