General Services Operations Analyst - Business & Travel Shared Services

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Job Overview

The General Services Operations Analyst is an intermediate-level professional responsible for execution of Business & Travel Shared Services functions, supporting and directly reporting to ICBS Benelux, Nordics, Switzerland, France Subcluster to ensure operational productivity and efficiency. The following products are delivered by BTSS: Mail and Distribution (including mailroom operation, messenger service); Archiving services (archiving, retrieval, destructions); Managed Print services (copy room operation, device rental and maintenance, paper and accessories supply); Marketing Print Services; Office Supplies and Stationery; Business Travel; Corporate Card Program; Invoice preparation and scanning; Reception and switchboard services; Tea and dining services;  Vending services; Meeting rooms management.

This position in based in France (Paris). The role will involve ensuring that all duties and requests are performed and completed in a timely manner and meet and deliver minimum operating standards and our agreed service levels.

Responsibilities:

• • Support the ICBS Benelux, Nordics, Switzerland, France Subcluster in the execution of the BTSS global and regional strategy.

  • Provide support for various service relating to core functions (Archiving, Mail & Distribution, Managed Print Services, Travel…) and Business Partner Services (Hospitality Services, Invoice Scanning Services etc.) and ensure efficient delivery of BTSS services in country.

  • Utilize in-depth knowledge, skills and abilities required to resolve issues and escalate as needed.

  • Monitor, assess, analyze and/or evaluate processes and data.

  • Provide guidance or on the job training to new team members.

  • Applies professional judgment to recommend changes to requirements relevant to specific unit of work.

  • Develops working knowledge of industry practices and standards.

  • Execute procedures and policies related to BTSS, expense management and services acquisition, following site standards.

  • Review and process invoices and Purchase Orders for BTSS managed expenses.

  • Support BTSS Country Head in managing and monitoring multiple 3rd party relationships owned by BTSS.

  • Support BTSS Country Head in risk management, control design, execution and self-assessment, corrective action plans, risks exceptions and audits.

  • Assist with budgeting, cost control and distribution and local procedures formulation in transposition of BTSS Minimum Operating Standards.

  • Reconcile invoices against purchases and SLAs for related products or services.

  • Partner with the other team(s) in operations function.

  • Handles occasional complex and variable issues often involving multiple departments.

  • Identify continuous improvement initiatives that will lead to cost savings.

  • Be aware of the values and ethics of the organization.

  • Direct participation in strategic projects.

  • Assist the BTSS Country Management in ensuring adherence to the country financial budget while providing explanation on monthly variances.

  • Support in conducting regular review of BTSS processes against policy and regulatory requirements.

Qualifications:

• Fluent French and professional level of English

• ​​Relevant work experience

• Proficient in Microsoft Office Suite

• Proven organization and documentation skills

• Consistently demonstrates clear and concise written and verbal communications

• Demonstrated problem-solving skills

• Ability to manage stressful situations and timelines

Education:

- Bachelor’s degree/ University degree or equivalent experience

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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