Reference Data Services Senior Manager – Head of SPE Rates Operations

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Job Overview

Join our Team and make your own progress in a supportive and friendly environment!

The Reference Data Services Senior Manager is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.

We are seeking an experienced and highly motivated Head of Rates Operations to lead a critical function within the Securities, Pricing and Events Department. This manager role is responsible for end-to-end management of Rates-related operational processes, people leadership, risk and control oversight, and close partnership with Technology and change teams to drive automation, efficiency, and risk reduction.

The successful candidate will combine strong people and project management capabilities with a solid understanding of operational risk, controls, and regulatory expectations in a global environment.

Responsibilities:

• Lead, develop, and manage a team of operations professionals, including day-to-day workload management, performance management, coaching, and succession planning
• Foster a strong risk and control culture, accountability, and continuous improvement mindset
• Ensure processes are compliant with internal policies, procedures, and standards
• Act as management contact for internal audits, regulatory reviews, and external audits (e.g., KPMG)
• Lead and coordinate audit responses, remediation plans, and ongoing control enhancements
• Lead process reviews, control assessments, and process improvements
• Partner closely with Technology and Project teams to drive automation, system enhancements, and process simplification
• Communicate effectively with senior stakeholders, providing clear updates on performance, risks, and strategic initiatives
• Ensure effective coverage and service delivery across APAC, EMEA, and NAM time zones

Ideal background:

• Minimum 8 years of banking operations experience
• Excellent verbal and written communications skills in English
• Strong background in project and change management within an operational environment
• Solid understanding of operational risk, controls, audits, and governance frameworks
• Experience leading or supporting internal and external audits
• Flexibility to support business coverage across APAC, EMEA, and NAM hours
• Experience in Securities / Pricing Operations or a closely related area will be advantage
• Understanding of securities and pricing reference data
• Strong problem-solving skills
• Experience working with data

What we offer:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidized via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Operations - Services

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Job Family:

Reference Data Services

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Time Type:

Full time

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Primary Location Full Time Salary Range:

183 740,00 zł - 312 860,00 zł

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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