Armonk Operations Manager - Global Hospitality Services, Assistant Vice President

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Job Overview

Job Purpose:

This role is accountable for the hands-on management and delivery of high-impact hospitality services at the Armonk Conference Center. The primary responsibility is to support the Armonk Site Lead with the management and oversight of multiple supplier services, ensuring operational excellence and sound financial performance for all hospitality functions at the facility. As the hub of operations, this role is central to the successful functioning of the Armonk Conference Center and reports to the Head of GHS - North America.

Products/Services include:

• Client conference and event services
• Executive dining and catering services
• Business continuity support for the site
• Reception & housekeeping services

Job Background/context:

Colleague and Client Services (CCS) strategically delivers services and experiences that enhance how our clients, colleagues, and alumni perceive Citi. Global Hospitality Services (GHS), a part of CCS, delivers a broad array of core products globally, including dining, conferencing, and fitness centers.

This role is centered on the flagship Armonk Conference Center, a critical site for senior leadership meetings and client events. The role will support the Armonk Site Lead with operational and administrative responsibilities, partnering with multiple suppliers to provide a wide array of core amenity products. This includes managing expenditures, reviewing costs, and supporting capital projects related to design, scope, and budgets for amenities at the center.

This position requires an experienced, clear-thinking, innovative, and self-motivated individual who can deliver cost-effective and high-quality solutions with accountability in a very demanding and constantly changing environment. The ability to multitask and provide premier, client-facing service is crucial to the role's success.

Key Responsibilities:

Daily Operations & Vendor Management

• Support daily operations of the Armonk Conference Center, including client dining, housekeeping, conferencing services, reception, and general hospitality.
• Ensure superior service quality and program standards are consistently maintained, monitoring performance through on-site resources and feedback mechanisms.
• Work with Citi-approved vendors to drive continuous improvement in service delivery in a cost-effective manner.
• Optimize operating practices by developing and maintaining a library of process flows for all services.
• Effectively monitor non-employees’ assignments, safeguarding compliance with Citi policies and collaborate with the primary contacts for security vendors and contractors.
• Ensure that complaints or potential violations of company policy or its Code of Conduct are immediately escalated in accordance with Citi’s policies.

Financial & Performance Management

• Monitor all expenditures, including invoice processing and tracking against budget.
• Support financial and operational performance, including contributing to the setting of annual budgets and authorizing invoices.
• Establish and measure service levels & KPIs in line with leading industry best practices.
• Benchmark service levels against the market sector to ensure value for money.

Standards, Policies, and Projects

• Ensure all administrative tasks supporting the Armonk Conference Center are completed in compliance with established standards and policies.
• Maintain and enforce the Policy & Procedure Manuals for each business service function, ensuring consistent service delivery.
• Support Armonk Site Lead with design build-out and equipment specifications for any dining and conferencing facility construction or refurbishment projects.
• Apply food and beverage management expertise to uphold the highest standards, developing and enforcing relevant policies and procedures.

Development Value:

This is a high-profile role that requires constant interface with senior business managers and clients. The successful candidate will develop a broad understanding of Citi's business operations and a deep knowledge of delivering premier, client-facing services. Vendor and relationship management skills will be honed to a high degree. This role will demand and develop significant general management and leadership skills, equipping the incumbent with relevant experience and exposure for further demanding and high-profile roles within Citi businesses.

Possible development outside of GHS North America within another function of the organization.

Person Specification:

• 6-8 years minimum hotel, foodservice, conference center, and/or hospitality management professional background & experience.
• Previous involvement in contracting and managing external service suppliers.
• Experience in a client-facing, high-touch service environment, preferably with exposure to executive-level clientele.
• Experience working within a demanding, fast-paced corporate environment to very high standards.
• A full understanding of the commercial and financial aspects of service provision and outsourcing.
• Experience setting budgets and accountability for monitoring the financial performance of commercial contracts.

Skills: (technical skills)

Essential

• Strong administrative expertise with a proven ability to manage operations, documentation, and internal controls efficiently and accurately.
• Excellent interpersonal skills, confidence, and judgment, with a strong executive presence.
• Excellent verbal and written communication abilities.
• Flexible, responsive, and able to prioritize.
• Structured and organized approach.
• Highly motivated and self-driven, with an ability to multi-task.
• Excellent analytical and problem-solving skills.

Desirable

• Financial literacy
• Technological literacy utilizing AI to enhance efficiency and reporting
• Negotiation skills

Qualifications:

• Minimum Bachelor's Degree is required in either Business Management, Hotel, Hospitality, Foodservice, or other related fields.
• On-the-job knowledge is more important than qualifications. Exceptional candidates who do not meet the educational criteria may be considered provided they have the necessary skills and operational experience.
•  Additional vocational qualifications, Diplomas or industry equivalent or awards are welcomed, but are not a pre-requisite.

Competencies:

• Demonstrates the ability to communicate effectively and confidently with senior leadership by presenting information clearly, concisely, and strategically.
• Genuinely passionate about delivering excellent services and standards.
• A positive attitude towards developing the role, accepting responsibilities, and acting with initiative and integrity.
• Proven experience building working relationships and liaising at a senior level within a professional organization.
• Desire and drive for continuous improvement & adaptable to change.
• The ability to remain calm under operational pressure.

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Job Family Group:

Corporate Services

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Job Family:

General Services

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Time Type:

Full time

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Primary Location:

North Castle New York United States

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Primary Location Full Time Salary Range:

$98,960.00 - $148,440.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jun 10, 2026

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