Wealth - Integrated Client Engagement Manager - Director

The Client Development Manager is a strategic professional who will be primarily responsible for driving cross-division collaboration and business development with focus on NAM region.  Strong communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and external clients.  Individual will be accountable for significant direct business results that will be accomplished through building internal relationships, especially with senior bankers, to drive deeper relationships with their clients and prospects. 

Responsibilities:

• Responsible for driving new introductions and client conversion from the Banking division to the Wealth division and from the Wealth division to the Banking division with focus on NAM region

• Responsible for tracking for reporting purposes and managing revenue share agreements around partnership introductions

• Responsible for maintaining effective controls around privacy information (Wealth) and MNPI (Banking).  This individual will be a “wall straddler” so effective management of information and knowledge of the information barriers is critical.

• Actively manage, develop and drive cross divisional cooperation

• Bring a OneCiti lens to decision making processes around asks for key clients to deepen relationships and drive better penetration for Citi across multiple divisions

• Help manage client education, outreach and coordination with respect to market themes and joint events

• Collaborate with market leadership councils on joint marketing efforts and internal educational programs to ensure broad understanding of the various offerings across the firm

• Together with the broader team, manage and lead the implementation of new institutional level programs to better enable the delivery of a OneCiti perspective on deals, offerings, and an overall approach to client coverage

• Together with the broader team, coordinate the setup and completion of other bespoke agreements or arrangements to help drive the client franchise

• Work with management and others on the team globally to ensure that the strategic goals are met

• Oversee sensitive issues both internally and externally in a client friendly manner, managing expectations throughout

• Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure as well as reporting outputs

• Appropriately assess risk/reward when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• This is a unique and challenging role that provides exposure to clients, to various product and control groups as well as visibility from senior business leaders.

Qualifications:

• 15+ years of experience, including 8-10+ years' managerial experience

• Ability to collaborate and work as a team

• Strong presentation skills

• Previous experience in client facing roles in Banking or Wealth (both a plus)

• Problem solving & change management skills

• Ability to think creatively and drive a process that encompasses multiple stakeholders

Education:

• Bachelor’s/University degree, Master’s degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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