SVP, HR Advisor - Citi Technology Infrastructure and Operations Technology

Global Human Resources Advisor (HRA) providing strategic HR leadership within Citi Technology Infrastructure (CTI) and Operations Technology partnering with the Senior Leadership Teams (SLT) in an effort to drive the delivery of day-to-day HR Support in coordination with the Human Resources team.  The overall objective of this role is to ensure the seamless delivery of HR services to client groups within an assigned organization.  You will partner with a variety of exceptional leaders across Technology.

​​​Citi Technology Infrastructure (CTI) provides critical technical foundation to the firm and is responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citi's workforce to be the best for our customers. From its position at the heart of the firm, CTI's mission is to ensure our foundations enable Citi to fulfill its own mission – to responsibly provide financial services that enable growth.

Operations Technology enables best technology practices across the organization and builds the engines that allow for code-less, self-healing, self-managing below the glass configurable frameworks that eliminate to need to re-invent the wheel on every business request. Key areas of focus are to optimize modernization, automation, and performance capabilities with a commitment to automated controls and risk management while prioritizing Customer Satisfaction.

Responsibilities include:

• Provide a range of strategic HR consultation for global populations within both organizations; Acts as key advisor to the SLTs for all HR related issues
• Manage business and HR projects/initiatives including organizational efficiency reviews, high potential development programs, ongoing diversity and inclusion initiatives, talent reviews, succession planning, annual performance management process, year-end activities including promotional process, compensation & VOE
• Identifies key HR issues with short to long-range impact to the client population
• Exceptional listening skills and ability to relate to, influence, and coach employees of all levels in the organization
• Able to work both independently as well as an active member of both business and HR teams
• Identifies opportunities for establishing consistency across clusters/products
• Partners with Global HR & COE colleagues to deliver HR solutions that contribute and enable the business to evolve to meet marketplace and regulatory demands
• Independently resolves highly complex and diverse issues with substantial organizational impact
• Role requires successful management of internal/ external relationships across HR disciplines and ability to establish strong working partnerships
• Proven ability to effectively navigate through complex, matrix organizations
• Ability to identify, analyze, and interpret trends or patterns in complex data sets and present findings

Qualifications:

• 5-8 years HR experience which should include role as a Business Partner
• Exposure to working with Technology business preferred
• Must have intermediate to advanced MS Excel 
• Business Focus - interest in and knowledge of the business strategy and key business drivers; links HR initiatives and programs to business needs
• Relationship Building - Strong client focus and be able to effectively and quickly build relationships and establish trust, respect, innovative, competence, drives strategy, strong engagement, resourceful and confident
• Results Oriented - able to define goals and metrics, develop actionable plans and manage work to achieve desired outcomes; has a sense of urgency and fosters the same in others
• Change Orientation - works effectively in the face of ambiguity, shifting priorities, and rapid change; maintains a positive outlook in difficult situations; a change agent
• Influence Others - able to leverage personal credibility and interpersonal skills to help others make better decisions and positively impact outcomes; able to develop/maintain effective working relationships within and across organizations; asserts own position and ideas with confidence and enthusiasm
• Problem Solving - able to assess situations and make decisions in a systematic and decisive manner; effectively uses data as a tool for decisions without being paralyzed by analysis; able to generate new ideas and solutions to problems by challenging the status quo and conventional thinking
• Communications - able to articulate ideas clearly and succinctly in a variety of settings and styles 
• Accountability - assumes ownership for achieving personal results and collective goals
• Teamwork - acts as a catalyst for formulating a cooperative environment to achieve a common purpose; actively puts forward ideas and solutions to help the organization operate more efficiently and effectively 

Education:

• Bachelor’s degree/University degree or equivalent experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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