Services Sales Training & Content Lead, SVP

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Job Overview

The Services Sales Training & Content Lead is an SVP-level position reporting to the Global Services Sales Business Execution Head. This person will define and execute an end-to-end Sales Training and Content Management agenda, working closely with Sales, Product and Marketing partners across Services (Payments, Liquidity, Trade, Investor and Issuer). A key component of this role will be to help design the Workforce of the Future, with particular emphasis on how the ever-evolving AI landscape can be leveraged to empower our sales teams.

In partnership with Sales and Product Senior Management, you will help translate their requirements into a vision for how we future-skill our ~1,500 person sales team. You will also work closely with our Business Execution, Cluster, and Learning & Development teams - as well as partner businesses such as Banking, Markets, Wealth, and the Client Organization - to define and manage the content used to drive client engagements, using best-in-class digital solutions such as Seismic, as well as evaluating external vendors for new solutions. In the process, you will develop a deep understanding of the breadth and depth of Services' industry-leading capabilities while building relationships across a broad set of businesses and functions.

If you are looking for a role that will have a transformative impact on our Services business, while providing broad exposure to the full array of products and services, please apply.

Responsibilities:

• Define and drive the end-to-end Sales Training agenda, working closely with Sales Heads and the Sales Business Execution Lead to define the scope, roadmap, and deliverables

• Support the Business Lead as a key member of the Workforce of the Future (WOTF) Initiative, with a particular emphasis on future-skilling sales professionals within the rapidly-evolving AI landscape

• Define and implement persona-based training curriculums for the sales teams, and track via standardized analytics and reporting

• Evaluate and potentially implement vendor solutions, particularly offerings focused on soft-skill development

• Partner with Product, Marketing, and Learning & Development teams to create and catalog digital training content

• Periodically present to Services Executive Management Team on priorities and key deliverables

• Track capabilities across the industry - via news, vendor discussions, and potentially trade conferences - to ensure that Citi is best positioned for success

• Engage regularly with sales teams across all Services lines to inform them of developments and key deliverables, including written and verbal communication

Qualifications:

• 10+ years of experience in financial services

• Experience working in global and complex settings with multiple stakeholders

• Knowledge of the financial services industry and technology, particularly transaction banking, custody and fund management, and Issuer Services

• Self-starter with the ability to work with minimal direction

• Proven ability to work in a team of diverse skill sets and cultures

• Proven ability to work in high-pressure, time-sensitive environments

• Consistently demonstrate clear and concise written and verbal communication; confidence to engage directly with senior management

Education:

• Bachelor's degree/University degree or equivalent experience

• Master's degree preferred

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Execution & Administration

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$176,720.00 - $265,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

May 26, 2026

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