Safe Deposit Abandoned Property Ops Sup Manager

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Job Overview

The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
• Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
• Contribute to development of new techniques, models, and plans within area of expertise
• Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
• Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
• Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams. 
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience managing a team
• Experience in analyzing business requirements, developing test plans, and discrepancy resolution
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• This position is Hybrid and has New York, NY site dependent requirements. Physical requirements to handle safe deposit box content.

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• This position will have direct responsibility for managing the Safe Deposit Abandoned Property and Safe Deposit Abandoned Property Vault Operations teams.
• Provide management oversight to ensure processes and drill notices comply with state reporting requirements.
• Ensure dual control team performs Intake and Outbound Processes such as Client Requests, Escheatment, Destruction and Auction in compliance with controls and procedures.
• Participate in branch closing/relocation project calls presenting progress, fielding questions, and working with Legal to provide responses.
• Provide feedback to CSIPL management regarding work completed by CSIPL processors.
• Maintain professionalism and tact when interacting with internal and external customers. Always willing to go above and beyond to support our branches and act with urgency when providing client support.
• Identify and implement process improvements, service enhancements, or technology enhancements.
• Ensure the line of business meets all audit and control requirements.
• Set individual performance goals and provide coaching and feedback through a formalized process; create development and training plans as needed.
• Manage performance to optimize productivity and capacity as well as ensure service level targets are met.
• Identify control deficiencies/gaps and implement solutions to minimize operational risk. Support control reviews.
• Align and manage team resources to accomplish key priorities and objectives.
• Network and navigate within the organization to resolve issues and bring appropriate closure.
• Proficient in Microsoft Office.
• Prior experience with Safe Deposit Abandoned Property preferred.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$88,400.00 - $132,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Oct 29, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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