Operations Senior Function Group Manager

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Job Overview

Citibank N.A. seeks an Operations Senior Function Group Manager for its New York, NY location.

DUTIES: Set strategic vision and requirements for Operations platforms across New Builds, Business Architecture and Technology aligned to stakeholders and client needs. Drive collaboration across all critical Operations functions, including Customer Service, Collections & Recovery, Credit, Transaction Services, Core Operations, Compliance and Regulatory Risk ensuring and promoting close partnerships, driving toward clear shared objectives, mutual trust and confidence, and close collaboration to achieve these shared objectives. Drive key Transformation initiatives, establishing the strategic vision, governance and metrics associated to increase focus and execution discipline across all aspects of USPB Operations. Partner with our Product teams to drive E2E implementation of initiatives and translate them into tactical business plans with mechanisms for key measurements in place to monitor progress. Establish clear prioritization of work and overall governance. Oversee the Operation Program Management Office (PMO) team driving core cross functional USPB programs as well as tech BOW. Own Operations platform requirements and engagement with technology. Identify opportunities and issues of strategic importance to North America Operations team to drive critical transformation, productivity and cross-business unit initiatives and ensure effective execution of these initiatives, ensure tracking and measuring are in place for all initiatives. Influence and negotiate with senior leaders (across functions) and communicate with external parties. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with Citi policies and protocols.

REQUIREMENTS: Bachelor’s degree, or foreign equivalent, in Marketing, Business, or a related field, and eight (8) years of experience in the job offered or in a related occupation. Eight (8) years of experience must include: Handling the segmentation strategy to understand and execute within the financial services industry; Creating the strategic roadmap including fostering acquisition, engagement, retention, product penetration, segment profitability, and enhancing client experience; Incorporating the competitive environment and client needs based on client research, capabilities benchmarking, marketing and communications plans; Developing the communication strategy across digital, face-to-face, and call center channels to accelerate stand-alone profitability for individual segments; Creating business plan targets and managing month-to-month reporting and analysis, in conjunction with finance, decision management, and sales reporting, to ensure achieving committed business goals; and Transforming the interaction models for client facing channels, including digital, call center, face-to-face, and marketing. In the alternative, employer will accept a Master’s degree, or foreign equivalent, and eight (6) years of experience. 40 hrs./wk. Applicants submit resumes at https://jobs.citi.com/. Please reference Job ID #25919315. EO Employer.

Wage Range:                $300,000.00 to $500,000.00

Job Family Group:         Operations - Management Operat

Job Family:                   Management Leadership

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Job Family Group:

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Job Family:

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jun 01, 2026

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