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Job Overview

MD, Head of Artificial Intelligence (AI), Services – Platform & Data Services (PDS)

About the Team

Citi Services is at a pivotal moment redefining how global institutions interact with financial platforms through data, intelligence, and seamless digital experiences. Platform & Data Services (PDS) sits at the core of this transformation, powering mission-critical capabilities across Payments, Liquidity, Trade, Investor Services and Issuer Services.

We are building the next generation of intelligent platforms—where AI is not an overlay, but a foundational capability embedded across every client journey, operational process, and decision layer.

Job Description:

The Head of AI for Services will define and operationalize how AI reshapes a multi-trillion-dollar franchise embedding intelligence into platforms, transforming client experiences, and unlocking step-change improvements in efficiency, risk management, and revenue growth.

Reporting to the Head of Platform & Data Services, with a strong matrix into the Services COO, this role will:

• Own the end-to-end AI strategy, productization, and value realization across Services
• Drive enterprise-scale adoption of AI across CitiDirect, CitiConnect, CitiManager, Onboarding, Pricing & Billing, Servicing, and data platforms
• Build a durable AI capability spanning platforms, models, governance, and talent
• Operate as a senior advisor to Services leadership on AI-driven transformation and competitive positioning

This leader will move beyond experimentation—industrializing AI at scale across one of the world’s largest financial institutions.

Responsibilities:

Define and lead the AI Transformation Agenda

• Establish a clear, multi-year AI vision and roadmap aligned to Services’ strategic priorities (client experience, growth, efficiency, and risk excellence)
• Identify and prioritize high-impact AI use cases across: Intelligent client servicing (GenAI copilots, conversational interfaces); Predictive analytics (liquidity, flows, client behavior); Automation at scale (onboarding, operations, exception handling); Data-driven insights and decisioning platforms
• Position Citi as a market leader in AI-enabled transaction banking and issuer and investor services

Industrialize AI Across Platforms and Products

• Own the end-to-end lifecycle of AI products from ideation to scaled deployment and continuous optimization
• Embed AI natively into core platforms including: CitiDirect (client experience transformation); CitiConnect (API intelligence and orchestration); Onboarding and servicing ecosystems; Pricing, Billing & Statements for clients
• Drive reusable AI capabilities and platforms (models, services, APIs) to enable scale and speed
• Lead the development of GenAI-powered applications, NLP interfaces, and advanced analytics solutions

Build a World-Class AI Capability

• Recruit and lead a global team of AI leaders, data scientists, and ML engineers
• Establish a hub-and-spoke operating model balancing central platform capabilities with domain-aligned execution
• Foster a culture of innovation, experimentation, and rapid iteration while maintaining enterprise rigor
• Upskill the broader organization—embedding AI fluency across product, operations, and client teams

Drive Measurable Business Value

• Define and track clear value metrics, including: Client experience (CSAT, digital adoption, self-service rates); Productivity and cost efficiency (automation, cycle time reduction); Revenue uplift (client engagement, cross-sell, new propositions); Risk reduction (error rates, compliance, fraud detection)
• Build a robust ROI framework to prioritize and scale high-impact use cases
• Deliver material, measurable outcomes tied to Services’ financial and strategic goals

Establish Responsible AI and Governance at Scale

• Lead the design and implementation of a best-in-class AI governance framework, including: Model risk management and explainability; Data privacy, security, and regulatory compliance; Bias detection and ethical AI standards
• Partner with Risk, Compliance, and Technology to ensure safe, transparent, and auditable AI deployment
• Position Citi as a leader in responsible AI within financial services

Influence at the Highest Levels

• Serve as the primary AI advisor to Services leadership and senior stakeholders
• Translate complex AI concepts into clear business outcomes and strategic decisions
• Engage with external ecosystems FinTechs, Big Tech, academia, and industry bodies to bring leading-edge innovation into Citi
• Represent Citi’s AI strategy in industry forums and client engagements

Qualifications:

• 12+ years in technology, with significant leadership experience in AI/ML, data science, or advanced analytics is desired
• Proven track record of: Defining AI strategy and scaling it across large, complex organizations; Delivering production-grade AI/ML solutions with measurable business impact
• Deep expertise across: Machine learning (supervised/unsupervised, deep learning); NLP and conversational AI; Generative AI and emerging architectures
• Experience operating in highly matrixed, global environments

Preferred Experience

• Experience in financial services or regulated industries
• Advanced degree (Master’s or PhD) in a relevant field
• Strong understanding of: Model risk management and regulatory expectations; Data governance and enterprise data platforms; Responsible AI frameworks and ethics
• Strategic, forward-looking thinker with the ability to connect technology to business value
• Proven builder of high-performing, global teams
• Exceptional communicator, able to influence at the C-suite and board level
• Operator mindset—balances innovation with execution discipline
• Passion for redefining client experiences through AI

Why This Role Matters

• This role sits at the center of Citi’s transformation.
• You will define how AI powers: The next generation of client platforms; A step-change in operational efficiency; A new standard for data-driven decision-making; A leadership position in AI-enabled financial services
• This is an opportunity to build AI at scale where impact is measured not in pilots, but in billions of dollars of flows, millions of client interactions, and global platform transformation.

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Job Family Group:

Product Management and Development

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Job Family:

Product Management

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$250,000.00 - $500,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

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