Head of Operational Risk Management

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Job Overview

The Citi Head of Operational Risk Management (ORM) reports to the Chief Risk Officer of Citi and is responsible for Operational Risk Management at the enterprise-level. ORM is an independent risk function responsible for firm‑wide oversight and aggregation of operational risk across all businesses and geographies. The leader in this role oversees the design and execution of Citi’s non‑financial risk management framework.

Core Objectives:

• Operating Model, Staffing & Culture: Ensure a clear, consistent lines‑of‑defense model, supported by sufficient expertise, accountability, and training to effectively manage operational risk.
• Operational Risk Appetite: Define and maintain risk appetite aligned to critical business outcomes across business, country, and entity levels.
• Control Objectives & Standards: Maintain clear control standards and requirements at the appropriate risk category level to ensure effective, consistent control design.
• Assessments & Reporting: Oversee fit‑for‑purpose MCA and complementary assessments (scenario analysis, category‑specific assessments, lessons learned), with clear, thematic reporting.
• Strategic Decision-Making Integration: Embed risk insights, tools, and practices into day‑to‑day business processes and strategic decisions for proactive issue identification.
• Optimization: The Head of ORM leads continuous improvement across all businesses, streamlining processes, automating routine tasks, and implementing data-driven, technology-enabled solutions.

Key Responsibilities

Simplification of Frameworks

Refine governance, policies, and practices to drive clarity and ease of adoption, including optimization of the Manager Control Assessment and workflows for fraud and electronic trading risks.

Automation & Digitalization

Deploy automation to reduce manual processes in risk identification, measurement, and controls. Enhance dashboards and strengthen oversight of technology and cyber risks using intelligence-driven tools.

AI & Advanced Analytics Integration

Implement predictive analytics, machine learning, and AI to better detect, predict, and analyze operational risk events, improving preventive capabilities.

Change Leadership & Strategic Influence

Lead the organization through technological and procedural change by equipping teams, adapting processes and reduce losses.

Talent Management

Attract, develop, and retain top talent with proven leadership capabilities

Regulatory Engagement

Engage effectively with regulators on all operational risk matters

Experience & Qualifications

• Broad enterprise risk management experience at large financial institutions, with subject‑matter expertise across relevant operational risk stripes
• Deep understanding of Citi’s products, services, and the downstream impacts of risk decisions.
• Knowledge of global regulatory environments, cyber risk, third‑party risk, fraud, and IT/operations developments.
• Demonstrated success transforming risk management using technology and innovative methodologies.
• Experience leading a best‑in‑class risk organization recognized for excellence in operational and technology risk management.
• Strong ability to partner with business leaders and regulators with constructive dialogue.
• Proven leadership in change management, guiding teams through dynamic environments.

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Job Family Group:

Risk Management

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Job Family:

Risk Functional Management

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$250,000.00 - $500,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Analytical Thinking, Credible Challenge, Escalation Management, Governance, Policy and Procedure, Policy and Regulation, Regulatory Compliance, Risk Controls and Monitors, Risk Identification and Assessment, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Apr 05, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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