Enterprise In-Business Risk Non Financial Risk (NFR)

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Job Overview

The Central Controls – In Business Non-Financial Risk (NFR) Lead serves as the senior leader for designing and driving a globally consistent First Line of Defense (1LOD) operating model and standard practices for the execution of non-financial risk activities aligned to the Enterprise, Operational, Compliance, and Reputation Risk Programs.

This pivotal role requires a strategic leader with deep specialist expertise and a strong design mindset to create a well‑integrated, simplified framework. Through strong partnerships with 1LOD Risk Leads and control teams, this individual will ensure successful adoption of the framework, fostering a cohesive and mature risk culture.

The role combines specialist capabilities across Enterprise, Operational, and Compliance risk management practices to ensure a well‑designed, scalable operating model for non‑financial risk management across 1LOD.

Key Responsibilities

• Design and lead the implementation of a consistent 1LOD Non‑Financial Risk (NFR) execution model, ensuring alignment with the Enterprise Risk Management Framework, regulatory expectations, and industry best practices.

• Develop the 1LOD framework, principles, and processes for Lines of Defense (LOD) designation assessments to ensure clear accountability and segregation of duties across the enterprise.

• Serve as a key advisor to Businesses and Functions on all NFR matters, ensuring seamless execution and adherence to enterprise risk frameworks.

• Drive proactive risk management by identifying opportunities to streamline processes, eliminate redundancies, and reduce over‑customization to improve efficiency.

• Engineer and deploy simplified, common first‑line procedures aligned to Enterprise, Operational, Compliance, and Reputation Risk framework requirements, ensuring rapid adoption and consistent application.

• Design and implement standard processes across 1LOD for assessing the impact and applicability of new or revised Laws, Rules, and Regulations (LRR).

• Establish mechanisms to identify and manage updates to Enterprise, Operational, Compliance, and Reputation Risk frameworks affecting 1LOD non‑financial risks.

• Support development of 1LOD Compliance Risk reporting.

• Foster a unified risk culture by partnering effectively with Independent Risk (2LOD) and Internal Audit (3LOD).

• Demonstrate strong knowledge and judgment regarding regulatory changes and industry best practices, ensuring 1LOD execution remains appropriate and effective.

• Provide effective and regular updates to senior management on 1LOD non‑financial risks.

• Build and lead a high‑performing team, developing talent and fostering a culture of accountability, transparency, and continuous improvement.

Qualifications

• 15+ years of experience in operational risk management, compliance, audit, or other control‑related functions within financial services; 8+ years of managerial experience preferred.

• Strong ability to identify, measure, and manage key risks and controls.

• Experience leading teams with broad accountability in complex environments and a demonstrated ability to lead through change.

• Skilled at breaking down complex issues into core components and root causes that can be addressed effectively.

• Proven ability to generate innovative ideas to mitigate risk and enhance processes.

• Demonstrated ability to assess situations accurately and take appropriate action to gain senior stakeholder commitment.

• Full management responsibility for a team or multiple teams.

• Strategic thought leadership in driving efficiency and effectiveness across the control environment, ensuring strong controls programs and accurate reporting/escalation to business stakeholders.

• Comprehensive knowledge of Citi’s businesses, functions, and risk profiles.

• Strong understanding of financial products and end‑to‑end processes, including technology and operations.

• Proven expertise in using GRC tools and data analytics to identify, assess, and mitigate non‑financial risks proactively.

• Ability to develop new ideas and enhance processes to reduce risk exposure.

• Deep understanding of Citi’s Policies, Standards, and Procedures.

• Exceptional leadership, decision‑making, and problem‑solving skills.

• Capable of providing effective challenge and recommending remediation for risks and controls.

• Excellent communication skills with the ability to motivate and influence colleagues across businesses, regions, and cultures.

• Strong executive presence with demonstrated ability to influence senior stakeholders and drive consensus on critical risk initiatives.

• Strong listening skills and ability to engage effectively with senior management.

• Ability to operate successfully in a complex, heavily matrixed, rapidly changing environment.

• Proven ability to identify stakeholders, understand requirements, and drive collaborative decision‑making, including issue vetting and troubleshooting.

• Ability to deliver compelling presentations and influence executive audiences.

• Experience interacting with regulators and providing clear, accurate progress reporting.

• Demonstrated ability to lead change across large global organizations.

• Ability to collaborate effectively while constructively challenging the status quo.

• Experience managing multiple nimble, high‑performing teams.

• Demonstrated excellence in mentoring and developing staff and expanding team capabilities.

Education: 

Bachelor's/University degree, Master's degree preferred

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Job Family Group:

Risk Management

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Job Family:

In-Business Risk

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$250,000.00 - $500,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Analytical Thinking, Business Acumen, Constructive Debate, Escalation Management, Issue Management, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Apr 09, 2026

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