End User Computing (EUC) – IT Enabled Smart Solutions (ITeSS) – Head of Tools and Capabilities

The Citi Controls – End User Computing (EUC) team is responsible for the development of consistent principles and standards to govern and manage End User Computing (EUC) and IT enable and IT Enabled Smart Solutions (ITeSS) in a consistent manage across Citi. The team partners with the businesses and functions to drive continuous development of enterprise-wide guiding principles, policies, processes, and practices. develop consistent approach and practices. The team is also responsible to measure policy adherence and remedial actions associated with Policy adherence ad well as drive EUC agenda progress.

The role manages multiple teams of senior professional and will be responsible to support the development and implementation of the vision and strategy relating to IT enabled Smart Solutions supporting the end-to-end EUC lifecycle. The role requires a broad and comprehensive understanding of the different systems, theories and practices relevant to a function as well as practical experience of multiple business cycles. Excellent communication skills required in order to influence a wide range of audiences. The job is likely to be involved in both internal and external negotiations which will have a major impact on the area managed, and possibly on other related areas and organization.

Responsibilities:

• Develop the vision and strategy EUC Tools and capabilities including an end to end framework for leveraging IT Enabled Smart Solutions (Smart Solutions)
• Provide senior leadership oversight over the ITeSS programs including principles, practices and standards including industry best practices.
• Drive progress for continued development of enterprise-wide guiding principles, policies, processes, and practices.
• Design, build and implement IT Enabled Smart Solutions in line with the EUC requirements outlined in the policy and standards.
• Measure Policy adherence and remedial action associated with Policy adherence.
• Manage relationships with business and Global Functions leaders efforts to drive EUC agenda progress. 
• Partner effectively across the firm with key teams to drive the tools and capabilities including EUC Inventory management and workflow system capabilities to ensure simplified and consistent tools and capabilities support the EUC Lifecycle.
• Support the identification/design and implementation of an appropriate tools for EUC discovery capability.
• Partner with 2nd and 3rd Lines of Defense to ensure controls relating to ITeSS are adequately designed and operating effectively.
• Manage communications relative to EUC Tools and capabilities with businesses and functions.
• Design and implement processes for managing issues identified relating to ITeSS tools and capabilities.
• Contribute to continuous team improvement and management, e.g., provide leadership in recruiting, coach junior staff, etc.
• Support key tooling, technology, and transformation projects across the organization as Subject Matter Expert in data policies.
• Collaborate with colleagues to ensure timely execution of milestones, provide reporting of potential risks to delivery, and incorporate milestone reporting and changes.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control-related matters with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• Qualifications:
• A minimum of 15 years of experience at a global financial institution15+ years of experience
• Deep understanding of evolving governance, controls and regulatory requirements relating to technology tools and capabilities.
• Excellent communication skills and the ability to motivate and persuade colleagues across disparate businesses, regions and cultures.
• Demonstrated excellence at identifying stakeholders, understanding needs, and driving decision- making/resolution in a collaborative approach which includes vetting/troubleshooting.
• Well-developed listening skills and a strong ability to engage at the senior management level.
• Ability to understand and operate successfully in a complex, heavily matrixed corporate.
• Strong understanding of business and technology tools expertise related to enterprise controls and control automation oversight in financial or similar firms?
• Working knowledge of Citi’s End User Computing Policy, EUC Governance Programs and business operations a plus
• Ability to understand and operate successfully in a complex, heavily matrixed corporate environment.
• Demonstrates consistent track record of having worked as a Program Manager, or working on large, strategic cross-functional projects.
• Specific subject matter expertise regarding control tooling and capabilities and a strong business understanding of the products and services Citi offers.
• Demonstrated ability to lead change management across large global organizations.
• The ability to collaborate effectively, while also providing a constructive challenge to status quo thinking

• General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
• Effective communicator, both orally and in writing and ability to present findings to senior management and stakeholders using data to tell a story.
• Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests. 

Education:

• Bachelor’s/University degree or equivalent experience, MBA/Masters degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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