Cybersecurity Operations Strategic Solutions Lead

Cybersecurity Operations Strategic Solutions Lead – Senior Vice President

Overview of the Role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Team

The Cybersecurity Operations (CSO) Strategy, Solutions, and Roadmap team (SSR) operates within the Cybersecurity Fusion Center organization to coordinate and facilitate adoption of medium- and large-scale solutions to all Cybersecurity Operations teams. SSR also provides strategy planning, development, and execution as well as resource optimization and total Book of Work management for CSO teams.

Cybersecurity Operations (CSO) minimizes risk and potential impact of cyber incidents through rapid response, efficient communications, intelligence-enabled analysis, and continuous exposure & vulnerability management. With a focus on emerging technologies and threats, CSO is made up of best-in-class talent, providing hardened-but-simplified security operations for Citi staff, applications, infrastructure, and networks. The Cybersecurity Fusion Center (CSFC) provides leading-edge capabilities for cyber operations, connecting and enabling the operational teams in CSO to efficiently address ever-changing threat and regulatory landscapes.

We are seeking an experienced Cyber Security Operations Strategic Solutions Lead to oversee and drive the most important strategic efforts within Cybersecurity Operations. This specialist will be responsible for refining requirements, developing project plans, oversight of development/implementation, and management of closure/ongoing support plans of medium to large projects. This position reports to the CSO SSR Group Manager and has joint accountability to the Global Heads of the Cybersecurity Fusion Center and Cybersecurity Operations.

Responsibilities

• Design, plan, and manage technical security projects and product deployments from identification-of-need to deployment and continuous improvement
• Identify areas of improvements within Cyber SecOps teams to improve efficiency and efficacy of operational teams
• Lead large, strategic, and multi-faceted programs for CSO
• Identify, drive, and advocate for strategically significant projects and programs with engineering and other technical teams outside of CISO
• Evaluate systems and processes spanning multiple Cyber SecOps teams to ensure maximum efficacy and utilization
• Liaise with internal and external parties (e.g., internal partner teams, security vendors, service vendors, auditors, etc.) for product and program management
• Coordinate with platform and development stakeholders across the Firm to swiftly remediate defects that block cyber teams’ activities
• Provide direct support to product users during development, user testing, and deployment
• Coordinate and communicate project updates with stakeholders to keep them apprised of development status
• Develop and continuously oversee the Capability Strategy for CSO
• Supports major project roadmapping to ensure proper resource availability and dependency management
• Assists in coordination of CSO budgetary management
• Contributes to and represents prioritized requirements in regular strategic planning reviews with senior CSO and CISO leadership

Requirements

• 8+ years' experience delivering Cybersecurity projects/programs with 4+ years' experience in Agile product management
• Verifiable experience deploying or managing solutions in ServiceNow SIR and VR modules, preferred
• Technical, hands-on experience in cloud security, security operations, and vulnerability management
• Expert-level proficiency with Jira as both a program/project management and issue management suite
• Demonstrated experience in deploying medium-to-large scale security and data solutions with stakeholders and requirements spanning multiple organizations and seniority levels
• Project experience with Agile methodology, vendor engagement, and management consulting/implementation
• Superior organizational and communication skills
• Strong interpersonal skills, with the ability to build consensus and secure buy-in from all levels, stakeholders, peer teams
• Diverse problem-solving experience gained from driving change-leadership activities
• Ability to translate and structure less-defined technical and business requirements into measurable tasks and milestones with realistic timelines
• Experience working in a highly regulated environment with cross-functional teams
• Superior organization and communication skills, with experience managing many tasks, stakeholders, and dynamic priorities simultaneously
• Proven ability to listen to all levels of peers and stakeholders to ensure solutions identified support the most critical, if not all, needs as well as ability to ensure appropriate resource availability.
• Relevant cybersecurity and project management certifications

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi’s EEO Policy Statement and the Know Your Rights poster.