Business Unit Manager - Vice President

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Job Overview

Overview of Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Overview of the Role:

SMBF - Production Management (also known as Production Support- SMBF Technology) is an organization with more than 5,000 employees and contract workers.  The Business Execution team is responsible for the group’s ongoing planning, administrative and organizational development activities.  These include management of the Financials, Headcount, Real Estate and Vendor Management Planning Processes, as well as providing ongoing support to the Production Management Leadership Team.

We are looking for an experienced Business Unit Manager to join the Production Management Business Execution Team and provide Global Business Management support to one our Tech Production Support portfolios, as well as being a key Business Execution resource supporting the Production Support Management Office.  This is a global role reporting to the Business Office Lead.

Key Responsibilities:

• Resource Management: Working with Senior Management, Recruiting, Finance and Vendor Management to understand and track headcount, identify trends and resolve issues as they emerge in addition to ensuring, accuracy in reporting, onboarding and termination of resources
• Manage financial reporting, monthly analysis and forecasting activities, client chargebacks, payments and accruals, as well as the yearly budgeting process, including program and project level forecasting analysis, in addition to ad hoc requests
• Serve as a business partner to Finance, Human Resources, Vendor Management and the Technology Staffing Office
• Act as a trusted advisor to the Technology Production Management Line of Business (LOB)
• Promote process improvement in all areas involved; create and maintain process standards/ methodologies and best practices; identify automation/efficiency opportunities where possible
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency
• Advance organisation/people strategy goals including communications strategy, talent strategy, and employee engagement initiatives
• Managing LOB strategic cost reduction, investment and location strategic initiatives
• Participate in and providing support for significant Operations ad-hoc projects and Production Support initiatives

Required Skills and Competencies

• A minimum of 7-10 years of experience in Financial Services role, preferably in a Finance, Business Execution Office, Chief of Staff or CAO Role.
• Headcount and financial forecasting experience
• Highly proficient in MS Excel and Power Point
• Excellent analytical and data mining skills
• Strong organizational skills and attention to detail
• Consistently demonstrates clear and concise written and verbal communication skills
• A good team player with a proactive, flexible, enthusiastic and can-do approach
• Highly self-motivated with a strong sense of initiative
• Ability to manage deliverables within aggressive timeframes; ability to cope under time pressures
• Experience with databases and information management Advanced Microsoft office skills including demonstrated capabilities with Excel pivot tables, VLOOKUP’s, and other formulas
• Knowledge of Citi systems (PTS and R@C) a plus
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Education:

• Bachelor’s Degree/University degree or equivalent experience
• Master’s degree preferred
  

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Execution & Administration

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$142,320.00 - $213,480.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Oct 01, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.