Loan Documentation and Processing Manager AVP

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Job Overview

The Loan Doc & Proc Mgr provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally, has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary terminations as well as direction of daily tasks and responsibilities.                                                                    

Individual must be accountable, ethical, results oriented, trustworthy, and credible.                                                                                                               

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process

• Activities will include independently processing and closing loans within a complex loan operations environment.

• This role integrates subject matter and industry expertise within the loan documentation area. Demonstrates a comprehensive understanding of how the loan function collectively integrates to contribute to achieving overall business goals

• Provides value-added perspective or advice that contributes to the development of new techniques, and the improvement of the loan documentation processes for the area

• Applies in-depth knowledge of concepts and procedures within own area to resolve issues related to loan documentation processes

• Responsible for escalating control gaps and issues to senior management. Identifies loan related control deficiencies and implements appropriate procedures and solutions to mitigate any risk or control losses

• Resolves complex problems where the analysis of situations or data requires an in-depth evaluation of loan procedures and industry standards

• Provides judgment based on analysis of factual information in complicated and unique situations, mostly but not limited to the loan documentation process

• Identifies opportunities to improve processes, increase efficiency and reduce expenses

• Influences decisions through advice, counsel and/or facilitating services to others in area of specialization

• Assumes informal/formal leadership role within the team, is involved in the coaching and training of new recruits, provides guidance and support to junior staff

• Creates, develops, and maintains effective relationships with colleagues, management, internal/external clients, and stakeholders, and seeks to understand their needs and provides solutions

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues                                                                                                           

Qualifications:

• 5 - 8 years of experience

• Reasonable knowledge of Business Processes, Systems and Tools used in the Loan Process

• Demonstrate understanding of Loan Processes, Procedures, Products and Services

• General awareness of managing, preparing, and reviewing loan documentation

• Adequate ability to identify, mitigate, manage, resolve, and escalate risks and issues

• Awareness of risk types, policies and control measures and processes

• Comply with applicable laws, rules, and regulations, and adhering to Policies

Education:

• Bachelor’s/University degree or equivalent experience

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Job Family Group:

Operations - Transaction Services

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Job Family:

Loan Documentation and Processing

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Time Type:

Full time

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Primary Location:

New Castle Delaware United States

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Primary Location Full Time Salary Range:

$78,080.00 - $117,120.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Nov 28, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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