Global Lending Operations Safety and Soundness Head

Vision

Drive comprehensive supervision, regulatory and controls strategy across Lending Operations NAM.   Partnering with key stakeholders in Risk & Control, ORM, Finance and Internal Audit -  this function will lead the on-going design, self-assessment, implementation and enhancement of the supervisory and control framework required ‘on the ground’ in loan operations to deliver both current and future state success.  

Key Principals and Objectives

• Ensure a clear, understanding of supervisory, regulatory and control expectations ‘in the line’  -  know our regulations, policies, standards, and key controls Demonstrate proactive management of those expectations – develop a global heatmap outlining current state, opportunities for enhancement, and future state action plans

• Document and manage the global plan of supervision – what are the key points we monitor globally, where do we monitor them, and how do we evidence action as needed Articulate clearly the key controls points – preventative, detective, oversight; are we processing accurately, timely, completely; where do we see emerging issues and what are the compensating controls downstream

• Drive the culture of supervision and controls at all levels – providing coaching and training for new hires and new leaders, setting clear expectations, celebrating control success

• Build supervision and controls into the foundation of transformation efforts Leverage, partner, and build upon existing teams, partners and initiatives to maximize the value add directly back to loan operations - staffing with respected loan product and control expert

Regulations, Policies and Standards

• Develop and manage the inventory of core regulations, policies and standards applicable to global loan operations.   For example:  Manual Payments, Balance Sheet Substantiation, Regulation W, Client Complaints, etc. •

• Assess current state compliance against the inventory and design / deliver enhancements to processes and controls as needed to ensure ongoing compliance.

• Ensure future state compliance against the inventory through close partnership with Transformation.   For example:   Loan IQ

• Manage implementation of new regulations, policies and standards.   For example:   Implementation of ORM Minimum Control Standards

Regulatory Operations Management

• Manage regulatory audits, reviews, queries, and responses for global loan operations.

• Provide global oversight of regulatory commitments and deliverables for loan operations.

• Drive enhancements and controls for key areas of regulatory interest.   For example:   Implementation of Change Control Governance

• Partner with senior level control functions such as ORM, Internal Audit, Finance and Regulatory Management to drive future outcomes together strategically

Key Operational Controls

• Design, develop and implement the plan of supervision

• Partner with Risk and Control to manage and enhance the inventory of controls – ensuring completeness, quality and standardization

• Partner with Risk and Control to assess the current state of operational control effectiveness, identify potential areas for enhancement and deliver long term

Supervision & Control Culture

• Design, develop and implement comprehensive supervision, regulatory and control culture strategy inclusive of staffing, training / development, retention and recognition

Quality Assurance

• Assess current state of the quality assurance function implemented post Revlon, identify potential areas for enhancement, and deliver long term strategy for preventative control management

• Partner with Risk and Control to optimize the balance of preventative (in business) and detective (risk and control) controls in developing the strategy for maximum effectiveness

Qualifications:

• 15+ years of experience, including 8-10+ years of managerial experience

• Internal audit experience a plus

• Reasonable knowledge of Business Processes, Systems and Tools used in the Loan Process

• Expert in identifying, mitigating, managing, resolving, and escalating risks and issues

• In-depth awareness of risk types, policies and control measures and processes

• Comply with applicable laws, rules, and regulations, and adhering to Policies

Education:

• Bachelor’s/University degree, Master’s degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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