US Marketing Governance Operational, Risk and Readiness Sr. Lead

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Job Overview

The SVP Site Lead for Marketing Governance Operational, Risk and Readiness team will play a critical leadership role in overseeing, risk management practices, and compliance adherence for the UPSB M&FD organization. This leader will be responsible for driving strategic initiatives, ensuring regulatory compliance, fostering a risk-aware culture, and developing proactive risk mitigation strategies across all functions managed by the Marketing Governance Operational, Risk and Readiness Team. Furthermore, this role will be pivotal in driving Citi Culture and Leadership Principles onsite, ensuring alignment with global organizational values and fostering a cohesive, high-performing work environment. The role requires a strong leader with deep expertise in operational risk, compliance, and audit, capable of leading cross-functional teammates.

Responsibilities: 

Leadership & Team Development

• Lead and develop a high-performing team, fostering a culture of accountability, continuous improvement, and cross-functional collaboration.
• Provide mentorship and guidance to team members, ensuring alignment with organizational objectives and strategic priorities.
• Cultivate Citi Culture: Actively drive and embed Citi's organizational culture and leadership principles within the offshore team, promoting a shared vision, values, and ethical standards.
• Represent the team and its objectives in various senior forums and with key stakeholders across Citi.
• Support ad-hoc risk and control initiatives and projects, demonstrating flexibility and responsiveness to evolving organizational needs.

Strategic Oversight & Governance

• Optimized Governance: Provide strategic direction for streamlining processes to ensure impactful risk management and operational efficiency across all team functions.
• Data-Driven Decisions: Champion the use of data and analytics to empower informed decision-making and generate actionable insights for risk and control initiatives.
• Proactive Risk Mitigation: Lead efforts in identifying, assessing, and addressing emerging threats through expert analysis, rigorous change management, and advanced AI-driven risk intelligence.
• Strategic Foresight: Deliver clear analytics and strategic recommendations to ensure risk and control readiness and build a resilient future for the organization.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications: 

• 10+ years of experience in in operational risk management, compliance, audit, or other control-related functions in the financial services industry and experience in the US marketing sector is a plus.
• Proven experience in managing people and leading teams effectively.
• Familiarity with Artificial Intelligence and Model Language concepts and their application in risk management, compliance, or operational efficiency is highly desirable.
• Expert in identifying, measuring, and managing risks and controls.
• Leads high-impact control projects and process re-engineering initiatives, consistently delivering measurable improvements in operational efficiency and risk posture.
• Deep understanding of Citi’s businesses, risk profiles, policies, and procedures.
• A strategic innovator, adept at developing and implementing forward-thinking solutions that challenge the status quo and significantly enhance existing processes.
• Knowledge of US compliance laws, regulations, and best practices.
• Demonstrates strong leadership, leveraging advanced analytical and problem-solving capabilities to navigate complex challenges and drive strategic outcomes.
• Exceptional oral and written communication skills, with ability to synthesize complex concepts, and influence change. 
• Proficient in Microsoft Office Suite.

Education: 

Bachelor's/University degree, Master's degree preferred

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Cross-disciplinary Controls

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Business Acumen, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Escalation Management, Issue Management, Risk Management, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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