Operational Risk Officer- Vice President

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Job Overview

Job Profile: Operational Risk Officer – C13

Third Party Risk Data / Reporting / Project Analyst

Job Description:

The Operational Risk Officer is a strategic professional who is specifically focused on supporting the Third-Party Risk Oversight team functions, aiding in the assessment of risk evaluation for US Personal Banking (USPB) & Global Wealth, and responsible for identifying, assessing, evaluating, monitoring, and reporting key operational risks associated with Citi's use and reliance upon third parties. This position also encompasses Third Party Risk Data, Reporting, and Project Analyst responsibilities, impacting an entire area that affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal or external processes, inadequate controls, and emerging risks.
• Applies thorough knowledge and understanding of Citi's Third-Party Risk Management program requirements and contributes to risk assessments, driving actions to address root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Monitors that goals are met through performance, risk, and relationship oversight of our extended supply chain. Resolves transactional level escalations coming from vendor or internal partners and analyzes a multitude of scorecards/performance management tools to mitigate exposure (risk/financial/regulatory).
• Serves as a subject matter expert for Issues Management (KPI/KRI/Corrective Action Plans) and acts as the Third-Party Risk Oversight (TPRO) Tech liaison, serving as the primary point of contact between the TPRO team and Technology for development releases, UAT testing, implementation, and issue resolution.
• Spearheads release management activities, ensuring adherence to established schedules and protocols. Leads JIRA management efforts, overseeing the creation and tracking of tickets, managing user access, and sprints. Conducts UAT Coordination and Stakeholder Management, securing necessary approvals and signoffs.
• Supports regression testing programs by collaborating with testing teams to review test scripts, select scripts for manual testing, and maintain framework documents. Oversees test script management on SharePoint, including pre- and post-release uploads, deletions, and dissemination of assignments, ensuring meticulous updating of test script status and comments.
• Develops and maintains Management Information Systems (MIS) and dashboard reporting to provide senior management with regular insights. Collaborates with multiple source system teams to meticulously plan and discuss root cause analyses of reporting, system, and data quality issues, proactively identifying and implementing action plans to ensure data accuracy and consistency across TPORT, ARAVO, and other source systems.
• Champions the testing and implementation of system integration, transitions, enhancements, and governance processes to create lasting solutions that minimize losses from failed internal processes, inadequate controls, and emerging risks.
• Operates with a limited level of direct supervision, exercising independence of judgment and autonomy. Acts as a Subject Matter Expert (SME) to senior stakeholders and/or other team members.
• Supports TPRO management to ensure the timely delivery of all Internal Audit, Regulatory Review, and Compliance Testing deliverables.

Qualifications:

• 10+ years of relevant experience, with a preference for Tech Release management and Tech Project management processes.
• Experience navigating and networking across an enterprise utilizing internal and external resources.
• Prior experience in Third Party Oversight/Vendor Oversight is preferred.
• Demonstrated understanding of operational risk and root cause analysis, with the ability to multi-task and manage multiple projects simultaneously.
• Experience in the extraction, validation, and uploading of feeds from different data sources, dashboards, and other query tools/platforms.
• Experience working with various project management teams and acting as an SME in identifying and implementing changes/enhancements in queries, dashboards, and other business requirements.
• Strong business writing skills are required.

• Excellent communication skills, both oral and written, with the ability to articulate complex and sensitive issues to management.

Education:

• Bachelor's/University degree; Master's degree is preferred.
• Advanced knowledge of Excel (including pivot tables and macros) and PowerPoint.
• Advanced skills in MIS/Dashboard creation and management.
• Proficiency in data visualization and reporting tools such as QlikView, SQL, and Tableau is preferred.

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Job Family Group:

Risk Management

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Job Family:

Operational Risk

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Constructive Debate, Controls Design, Escalation Management, Issue Management, Operational Risk, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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