Marketing Criteria Risk Assessment (MCRA) Lead

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Job Overview

The Cross-disciplinary Controls Lead Analyst (C13) will play a pivotal role in strengthening Citi's control environment by managing critical risk assessment processes, ensuring robust risk and control reporting, and facilitating adherence to new activities, risk forums, and key processes. This role requires a highly analytical and detail-oriented professional with a strong background in operational risk, compliance, and control functions. The individual will be responsible for driving results with a high sense of urgency, applying critical thinking to complex control challenges, and supporting the continuous improvement of risk management practices across various business areas, particularly within the US marketing sector.

Responsibilities: 

Marketing Criteria Risk Assessment (MCRA) Management

• Oversee and manage the Marketing Criteria Approval Council, including activities related to segmentation, targeting, and suppressions.
• Facilitate MCRA meetings, managing logistics, materials, minutes, and follow-up actions to ensure efficient operations.
• Guide campaign sponsors through the end-to-end approval process, securing necessary Fair Lending, Legal, and Product Compliance approvals.
• Coordinate annual campaign renewals to ensure ongoing compliance for all active marketing campaigns.
• Manage and enhance fair lending workflow tools, driving improvements and operational efficiency.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications: 

• Minimum of 6-10 years of experience experience in the financial services industry, with a focus on governance, regulatory affairs, operational oversight, or similar functions. Experience in the US marketing sector is a plus. ​
• Artificial Intelligence: Familiarity with AI/ML concepts and their application in risk management, compliance, or operational efficiency is highly desirable.
• Results Orientation: Demonstrated ability to synthesize, prioritize, and drive results with a high sense of urgency and strong sense of accountability and ownership.
• Regulatory & Compliance Knowledge: Strong knowledge of US compliance laws, regulations, and best practices, with proven experience in control-related functions.
• Analytical Acumen: Critical, quick, and detail-oriented thinker with strong analytical skills to identify, measure, and manage key risks and controls. This includes knowledge of risk and control metrics (gathering, reporting, trend analysis, creation).
• Problem-Solving: Ability to identify operational gaps and problems, generate sustainable solutions, and make sound decisions, often leveraging root cause analysis.
• Process Improvement: Proven experience in implementing sustainable solutions and improving processes within control functions.
• Communication & Influence: Exceptional oral and written communication skills, with the ability to synthesize complex concepts and influence change across various stakeholders.
• Collaboration & Autonomy: Ability to work autonomously, take initiative, prioritize effectively, create support and buy-in across stakeholders, and cooperate effectively in achieving group and business objectives.
• Technical Proficiency: Proficient in Microsoft Office Suite.

Education: 

Bachelor's/University degree, Master's degree preferred

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Cross-disciplinary Controls

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Business Acumen, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Escalation Management, Issue Management, Risk Management, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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