Technology Program Manager

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Job Overview

Prime Services Technology supports a fast‑growing business where technology is a key driver of competitive advantage. The team works closely with business partners, external vendors, and internal technology teams to build and maintain next‑generation Prime Services platforms in a highly regulated, global environment.

The Technology Program Manager is responsible for delivering complex, cross‑functional technology initiatives within Prime Services. This role requires a strong understanding of how business, technology, risk, and controls come together to achieve strategic outcomes. You will work closely with senior stakeholders, manage delivery across multiple regions, and ensure projects are delivered on time, within scope, and in line with Citi’s standards, controls, and policies.

Key Responsibilities

• Plan, coordinate, and drive day‑to‑day delivery of complex technology initiatives. Track milestones against target dates and provide regular status updates to stakeholders. 

• Manage project scope, assess change requests, and clearly communicate impact on timelines, costs, and risks

• Partner daily with business stakeholders, technology leads, product teams, and vendors. Manage expectations across global teams and operate effectively in ambiguous, high‑pressure environments. 

• Facilitate and drive timely business decisions aligned to strategic priorities

• Proactively identify, manage, and escalate project risks and issues. Define and drive risk mitigation strategies, including remediation plans. 

• Work with technology, vendor, and support teams to plan and implement solutions. 

• Document requirements and support testing, release, and implementation activities. Identify, plan, and execute application vulnerability remediation to improve platform risk posture

• Create and maintain core project management artifacts and documentation. Apply lessons learned to improve future delivery and processes. 

• Leverage automation and AI‑enabled tools to improve productivity, reporting, and delivery discipline

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6+ years of experience delivering complex technology projects or programs

• Proven experience in technology project management, business analysis, or delivery leadership within a Capital Markets business.

• Experience managing global stakeholders across business and technology teams

• Strong understanding of the software development lifecycle - Agile and Waterfall.

• Proficient with project and collaboration tools (e.g., Jira, Confluence, MS Project, Visio, PowerPoint)

• Comfortable working with data, metrics, and reporting to support decision‑making

• Experience operating in highly regulated environments with strong risk and control expectations

• Excellent communication and presentation skills, with the ability to influence at senior levels

• Strong planning, organization, and analytical skills, with high attention to detail

• Ability to navigate matrixed organizations and align diverse teams

• Proven ability to manage multiple concurrent initiatives and deliver results

• Strong judgment, professionalism, and commitment to ethical business practices

• Collaborative leadership style that motivates teams and drives shared ownership

• Nice to have: Experience in Capital Markets products; Prime Brokerage Cash, Prime Brokerage Synthetics, Equities Finance, Futures and OTC Clearing will be highly relevant to this role, as well as knowledge and experience of the regulatory reporting space (EMIR, MiFIR, MIFID 2).

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Business Analysis / Client Services

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$120,800.00 - $170,800.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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