Technical Systems Analyst

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Technical Systems Analyst is an intermediate level position responsible for bridging the gap between business needs and technical solutions. This role involves understanding complex system architecture, collaborating with diverse stakeholders to define and refine requirements, assessing technical feasibility, and supporting project planning and execution, with a focus on delivering robust and aligned technological solutions. The overall objective is to ensure successful project delivery by translating business requirements into technical specifications and coordinating efforts across teams.

Responsibilities:

• Possess a foundational, high-level understanding of system architecture and infrastructure to effectively evaluate technical requirements and proposed solutions.

• Coordinate effectively with business users, clients, and cross-functional technology teams to elicit, analyze, and document requirements for new systems and enhancements. Recommend viable technical solutions and facilitate their implementation.

• Collaborate with technical and non-technical teams to assess the feasibility and impact of proposed requirements and solutions.

• Work closely with Project Managers to contribute to project planning, including scope definition, effort estimation, and timeline development.

• Manage and update project artifacts within Jira, including initiatives, epics, user stories, and tasks, ensuring accurate representation of project status and requirements.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2+ years of relevant experience in Technical Systems Analysis or a similar role within the Financial Services industry.

• Intermediate level experience in systems analysis, business analysis, or technical project support.

• Proven ability to understand and interpret high-level system architecture and design principles.

• Experience with requirements gathering, analysis, and documentation methodologies.

• Proficiency in using project management and issue tracking tools, specifically Jira, for managing initiatives, epics, and stories.

• Strong analytical skills with an ability to assess technical feasibility and impact.

• Exceptional written and verbal communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.

Education:

• Bachelor’s degree/University degree or equivalent experience.

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$79,320.00 - $110,680.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.