Site Reliability Engineering Wholesale Lending, Director

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Enterprise Data Office (EDO)

Accelerating progress on our data transformation is an imperative for Citi, and over the last several months, we have analyzed what we need to do to make this happen. We are convinced that consistently producing timely, accurate and complete data that we can confidently rely on to run our business is a team sport - one that requires groups to work together toward shared goals.

The goal of our data transformation is clear: to ensure we can generate accurate and complete information in a timely manner, and use that data to inform our business-as-usual operations and our risk analyses, whether for real-world needs or as part of our scenario planning and regulatory reporting. While that sounds straightforward, it’s a meaningful undertaking to move away from siloed and complex processes, legacy systems, and activity-based metrics that have held us back in the past. 

Position Overview:

The Site Reliability Engineering Director is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to establish and implement new or revised application systems and programs in coordination with the Technology Team. The overall objective of this role is to drive applications systems analysis and programming activities.

Responsibilities:

• Site Reliability Engineer for Wholesale Lending Technology (WLT) is a critical role that will help drive the end-to-end deliverables to ensure a stable, efficient, observable, and resilient technology environment. The successful candidate will deep-dive into current production incidents, understand current design and architectural issues, develop innovative and technical tooling to improving production stability and enabling faster recovery. The candidate will be required to partner closely with the technology leads of each functional streams across WLT and the wider organization to achieve their goals to improve supportability and reduce toil.
• The partnership will include interaction with Architects, Engineers, Developers, Production Management and Infrastructure partners (DBA’s, Network, SA’s) to understand the technology stacks, process flows, transaction processing in product processors, data flows, web/app tier performance, database performance, middleware performance and the inputs/outputs to ensure optimal engineering of stacks for application performance.
• Previous experience of Site Reliability Engineering concepts and demonstrated practical execution of these concepts is a requirement

Functional Responsibilities:

• A high performing technologist with the experience and background that will allow them to excel in a fast paced, rapidly changing, and highly technical environment. The candidate will also be responsible to provide Best in Class Production Availability, Resiliency and Predictability to the WLT business and lending functions by standardizing and improving application logging for better proactive monitoring, designing solutions that are fault tolerant, scalable, reliable and building always-on systems for high availability. In addition, the candidate will partner closely with each area to perform diagnostic and forensic investigation for outages caused by scale issues in applications
• Engage Product/Technology Owners to establish business service level objectives, Service level Indicators to measure performance and then identify hotspots and architectural refinements required.
• The candidate will spend 50% of their time on development tasks such as new features, scaling, recovery, and automation of manual tasks, continuous integration and continuous delivery. The successful candidate will have the technical skills and aptitude that can bring the latest technology ideas to fruition, and support an excellent client experience.
• Single Point of contact to ensure that all the work stream deliverables under the global Program are on track as planned. Key person for planning, execution and delivery End to End, facing the senior management for risks/escalations when plans fall through the cracks. Strategist who can bring the status from Red to Green.
• Confidently communicate and escalate issues and review/present exceptions on a monthly basis to the Production Resiliency Senior management & Business Exco sponsors and stakeholders.
• The successful technologist will need strong influential and social skills to help negotiate and drive all the teams involved in building production resiliency.
• Working closely with technology, infrastructure, regulatory and service operations organizations across the globe, the person will have unparalleled opportunities to work across boundaries to solve some of the most difficult problems in the financial industry today.
• Manage/develop multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions) as well as ensure team adheres to best practices and process Develop vision for team around roles and responsibilities, and structure team to ensure greatest impact, efficient use of resource, and alignment to business structures
• Prepare and present regular team/project reviews to senior management and business leaders
• Drive the design and development of system architecture, work with end-users of the systems, and enhance the quality of deliverables Ensure staff follows Citi documented policy and procedures as well as maintain desktop procedures and supporting documentation for filings on a current basis and in comprehensive manner
• Monitor and manage approach/end results, budgeting, planning, policy formation, and contribute to future strategy of the area(s)
• Ensure change is managed with appropriate controls, documentation, and approvals including implementation of new and revised regulatory reporting requirements
• Research and resolve issues, provide recommendations, and escalate to senior management as needed
• Manage and maintain all disaster recovery plans, oversee appropriate testing, and provide permit-to-operate for new applications
• Lead and deliver local staff forums, present global, regional, and location news and updates to engage team in the progress of organization
• Contribute to defining and implementing best practices and processes for the department and ensure transparency and consistency across teams
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years of relevant experience
• 8-10+ years of managerial experience
• PMP Certification, MBA, Specific to business Licenses and other
• Experience with financial products
• Working knowledge of the industry and competitors’ products and services
• Advanced knowledge of strategic direction of the function within relevant part of the business
• Proficient computer skills with a focus on Microsoft Office applications
• Demonstrated leadership, management, and development skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

------------------------------------------------------

Job Family Group:

Technology

------------------------------------------------------

Job Family:

Applications Development

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

Code Development, People Management, Quality Assurance Engineering, Site Reliability Engineering.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.