Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Join Citi's HR Organizational Readiness team and help drive the successful adoption of change initiatives across our global HR function. In this hybrid role, you will craft compelling communications, support strategic change planning, and partner with Change Management Managers to ensure smooth transitions for process, program, and technology changes. If you thrive on balancing multiple priorities, think creatively, and enjoy making a measurable impact on large-scale projects, this role is for you.

Responsibilities

• Plan and execute change strategies: Collaborate with Change Management Managers to develop and implement approaches that prepare the organization for HR process, program, and technology changes.
• Create clear, engaging content: Develop written materials—emails, talking points, FAQs, help guides, and presentations—tailored for HR colleagues, people managers, and employees across the globe.
• Drive adoption and minimize resistance: Craft communications using Smart Brevity principles to promote engagement and facilitate smooth transitions during change initiatives.
• Coordinate large-scale events: Manage scheduling and logistics for organization-wide calls and meetings, ensuring seamless execution.
• Maintain change management resources: Keep templates, best practices, and lessons learned up to date so the team continuously improves its approach.
• Track and report on impact: Maintain key metrics that measure the team's success, analyze results, and provide actionable insights for continuous improvement.
• Serve as a reliable point of contact: Step in as back-up on projects when Change Management Managers are unavailable, ensuring stakeholders receive timely support.
• Partner across HR functions: Work closely with HR ESPA, HR partners, HR process owners, and other teams to deploy processes, reporting, and strategic initiatives effectively.
• Uphold risk and compliance standards: Apply sound ethical judgment in all business decisions, adhering to applicable laws, regulations, and Citi policies.

Required Qualifications & Skills

Essential Skills & Qualifications

• 3–5+ years of professional experience in Human Resources, Communications, or a related field.
• Excellent written and verbal communication skills, with a demonstrated ability to produce consistent, high-quality content for diverse audiences.
• Proven ability to manage multiple priorities simultaneously while maintaining attention to detail and quality.
• Intermediate to advanced proficiency in Microsoft Excel and PowerPoint, including data analysis and presentation development.
• Strong relationship-building skills, with the ability to collaborate effectively across teams and with stakeholders at all levels.
• Bachelor's degree or equivalent professional experience.

Beneficial Skills & Qualifications

• Hands-on experience with technology implementation, process improvement, or change management projects.
• Familiarity with talent management, performance management, or diversity and inclusion processes within a large organization.
• Experience working in a global, matrixed corporate environment.
• Strong analytical skills with the ability to filter, prioritize, and synthesize information from multiple sources into clear recommendations.

What We Offer

• You will grow through exposure to large-scale, global HR transformation projects and access to career development, mentorship, and learning opportunities at one of the world's leading financial institutions.
• You can expect flexibility with a hybrid work arrangement that balances meaningful in-office collaboration with the autonomy of remote work.
• You'll thrive in a collaborative, inclusive culture where your ideas and contributions directly shape how Citi's workforce experiences change.
• You can make a difference by contributing to talent, diversity, and inclusion initiatives that build a stronger, more representative organization.
• You will be supported by a team that values best practices, continuous improvement, and creative problem-solving.
• You’ll build leadership experience by taking ownership of project workstreams and, as your skills grow, leading adhoc or lower-complexity initiatives—giving you visible opportunities to showcase and strengthen your leadership capabilities.

Ready to help shape the future of HR at Citi? Apply today and bring your passion for clear communication and meaningful change to a team that's making a global impact.

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Job Family Group:

Human Resources

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Job Family:

Talent, Development, Learning & Engagement

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$88,240.00 - $132,360.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.