Issue Management Lead Analyst

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Job Overview

Citibank, N.A. seeks an Issue Management Lead Analyst for its Miami, Florida location.

Duties: Evaluate datasets derived of multiple source platforms, including SAS, Python, SQL Server, Oracle and other databases, to assess accuracy of the data and their applicability to internal audit and regulatory requirements. Support regulatory and internal audit remediations for Client Remediation Team; ensure client populations identified for remediation are accurate, complete and well documented. Develop analytical solutions for continuous auditing of various consumer products. Drive communications with cross-functional stakeholders, including Independent Compliance Risk Management (ICRM) and Legal, to gain consensus and fully document steps of the remediation approach. Support issue validation process by responding to the Requests for Information (RFI) received from the Internal Audit (IA) in timely manner. Identify and overcome roadblocks encountered throughout the end-to-end remediation lifecycle. Establish and visualize key metrics by developing remediation progress tracking dashboards using Tableau. Create and manage ad-hoc reporting processes for multiple lines of business. Utilize project management tools including Microsoft Project, JIRA and SharePoint. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with Citi policies and protocols.

Requirements: Requires a Master’s degree, or foreign equivalent, in Computer Science or related technical field and 2 years of experience as a Data Analytics Specialist, Data Analyst, Data Scientist, Business Associate, System Engineer, or related position involving data analysis and data mining. Alternatively, employer will accept a Bachelor’s degree in the stated fields and 5 years of the specified progressive post-baccalaureate experience. Full span of experience must include: Performing data analysis using SAS & SQL; Identifying remediation subject populations; Auditing remediation issues, processes and impacted populations; Data quality assessment; Project management using Jira & SharePoint; and Database management of databases including Teradata and Mainframe. Applicants submit resumes at https://jobs.citi.com/. Please reference Job ID #26951183. EO Employer.

Wage Range:                $144,477 to $144,477

Job Family Group:         Controls Governance & Oversight

Job Family:                   Issue Management

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Job Family:

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Time Type:

Full time

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Primary Location:

Miami Florida United States

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Primary Location Full Time Salary Range:

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

May 20, 2026

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