Product Specialist (Hybrid)

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Job Overview

Team/Role Overview

The Global Domestic Instant Payments team is at the forefront of innovation in global payments, delivering cutting-edge solutions across our network spanning over 50 markets. We are dedicated to developing solutions that seamlessly align with clients' increasingly regional and global business models, anticipating the future of 24/7/365 instant payment capabilities. Through deep collaboration and client co-creation, we engineer solutions that genuinely meet critical business needs as the world evolves towards a more interconnected, instant network. Our unwavering focus is on delivering a best-in-class client experience and building a world-class global Instant Payments/Real-Time Payment solution with features that consistently keep our clients ahead of the curve. This innovative solution complements our existing payment products and empowers clients to thrive in an always-on, global marketplace. Our continuous investment in this space underscores Citi's commitment to leading the industry in next-generation payment solutions.

This pivotal role is focused on driving the strategic evolution of our Instant Payments product. While collaborating closely with our dedicated commercialization leads, this position will primarily influence the overarching product strategy, ensuring its resilience, compliance, and long-term viability. Citi's Instant Payments are already live in over 50 markets, reaching over 65 countries. As the SVP, Global Instant Payments Product Manager, you'll be a key part of the payments product team, leading the strategy and execution of the Instant Payments roadmap. You'll oversee development, ensure adherence to stringent product governance, risk, and control frameworks, and contribute to the strategic market rollout of new capabilities. This role offers the unique opportunity to shape strategic initiatives, identify core value-creation opportunities, and develop solutions that encourage global adoption of Instant Payments. You'll play a crucial role in bringing risk-compliant solutions to market, supporting our integrated go-to-market approach.

What you will do:

Your primary objective is to support and execute the global product strategy for Instant Payments, with a pronounced emphasis on innovation and emerging use cases. This involves shaping the development and strategic rollout of innovative instant payment capabilities, ensuring consistent functionality across regions while maintaining unwavering adherence to regulatory requirements and internal risk policies. You will work closely with our commercialization teams to ensure the product vision translates effectively into market success. The ultimate goal is to enable our clients to send and receive payments instantly and securely, meeting their complex treasury and commerce needs within a compliant and controlled environment.

You should possess deep payments expertise, a strong understanding of risk management and product governance principles, and the ability to translate strategic vision into actionable product initiatives. Responsibilities include:

• Research client needs, market trends, and the competitive landscape to inform and shape the global Instant Payments product strategy, meticulously considering regulatory, risk, and control implications.
• Understand and anticipate evolving client needs and regulatory changes to ensure our product capabilities and roadmap deliver continuous, commercially relevant innovation within established risk parameters and market demands.
• Define and track key performance indicators (KPIs) and product scorecards for Citi's Global Instant Payment offering, with a strong focus on risk, control, and strategic growth metrics.
• Collaborate closely with product development, technology, operations, legal, compliance, and risk teams to ensure seamless product development and adherence to governance frameworks.
• Continuously improve product offerings based on performance data, market feedback, and robust risk assessments.
• Work closely with our dedicated commercialization teams (including sales, marketing, and commercialization leads) to ensure product strategy effectively supports market needs and enables effective client discussions. Provide strategic product insights to aid their efforts.
• Champion the adoption of best-in-class product governance models, leading training sessions and internal communications on new product releases, capabilities, roadmaps, schedules, and risk management best practices.
• Work closely with Technology, Operations, Service, Compliance, Business Managers, Legal, and other stakeholders to achieve strategic product objectives, ensuring alignment with risk and control frameworks and fostering collaborative success.

What we'll need from you:

• Comprehensive understanding of the payments ecosystem (Real-Time Payments/Instant Payments required), with a strong foundation strategy.
• Ability to identify and articulate long-term product vision, translating complex concepts into clear strategic roadmaps.
• Strong analytical skills, with the ability to interpret complex data and market trends to inform strategic decisions. Intellectual curiosity and conceptual thinking skills are essential.
• Ability to thrive and drive initiatives in a complex, multi-country, global environment.
• Proven experience in product governance, risk management principles, and regulatory compliance within a global financial institution.
• Proven experience building and managing strong relationships internally and externally, influencing and coordinating diverse stakeholders toward common strategic goals.
• Strong problem-solving skills, with the ability to develop strategic solutions and drive impactful results.

Competencies:

• Client-centric mindset, focused on delivering value to clients within a clear strategic framework.
• Excellent written and verbal communication skills, with the ability to articulate complex product strategies to diverse audiences, including senior leadership. Experienced presenter with a creative approach and the ability to synthesize information.
• Demonstrates a deep understanding and unwavering commitment to regulatory requirements and compliance obligations.
• Possesses strong attention to detail while maintaining a focus on delivering strategic outcomes.
• Energetic, passionate, and dynamic self-starter who brings enthusiasm and drive to product leadership.
• Ability to advocate a position, build consensus, and effectively influence cross-functional teams.

What we can offer you:

Development Value:

This role offers a unique opportunity to contribute to the development of a world-class business, leveraging Citi's existing client relationships, prospective client base, extensive global network, and cutting-edge domestic Instant Payments value proposition. You'll join a diverse and growing team of passionate individuals who thrive on collaboration and innovation, with a shared commitment to risk management, compliance, and commercial success. This role provides global exposure and interaction with experts across our 50+ country footprint. You'll gain experience balancing short-term objectives with long-term strategies by working closely with internal and external stakeholders, including risk and control functions and commercialization teams. Join an institution committed to helping clients overcome the world's toughest challenges and seize its greatest opportunities.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

· Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

· A discretional annual performance related bonus

· Private medical insurance packages to suit your personal circumstances

· Employee Assistance Program

· Pension Plan

· Paid Parental Leave

· Special discounts for employees, family, and friends

· Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Product Management and Development

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Job Family:

Product Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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