ICM In-Business Quality Assurance – Credit Processes SVP

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Job Overview

Institutional Credit Management (ICM) is a critical First Line of Defense (1LoD) function within Citi, responsible for end-to-end management of Wholesale Credit Risk (WCR). ICM spans multiple products, geographies, and client segments (including Wealth), ensuring that robust controls and disciplined credit risk processes are applied consistently across the firm.

The In-Business Quality Assurance (QA) team within ICM independently assesses the effectiveness of Citi’s credit risk execution. It reviews the quality of key credit processes—such as underwriting, documentation, collateral valuation, and approvals—and provides management with insights to drive risk mitigation, process improvement, and policy adherence.

We are seeking a Senior Vice President to join the In-Business QA team, focusing on Credit Processes with extended responsibilities across Wealth credit. This role also demands a forward-thinking approach to automation and digital enablement, leveraging tools like Python and data analytics to modernize QA practices.

This role reports to the In-Business Quality Assurance – Credit Processes QA Head

Key responsibilities include:

• Lead any of the execution of Quality Assurance Reviews (QARs) for coverage universe comprising of Transaction Management, Collateral Risk Management, Credit Risk Management Services and Wealth Loan Processing & Transaction Management functions, contributing to an improvement of controls and a reduction in residual risk
• Develop and implement robust testing strategies, leveraging data analysis, automation, and AI technologies to enhance the efficiency, coverage, and effectiveness of QA activities
• Provide credible challenge to front-line credit execution teams and escalate material issues with clear root cause analysis and risk-based recommendations
• Deliver high-quality review outputs, communicating findings to senior stakeholders through clear, concise reporting
• Manage relationships with key stakeholders including Quality Assurance Directors (QADs), Function Heads, Independent Risk, Audit and ICM senior leadership, fostering transparency and collaboration.
• Lead or support process automation and tooling efforts (e.g., Python, Alteryx, Excel VBA) to enable scalable and data-driven QA testing.
• Ensure QAR findings and action plans are followed through to resolution, consistent with Citi’s governance and regulatory expectations.
• Contribute to the continuous improvement of QA frameworks, methodologies, and risk assessments across global regions.
• Represent the QA function in governance forums, internal audits, regulatory reviews, and cross-functional initiatives.
• Mentor junior QA team members and contribute to the development of technical capabilities and a strong control culture.
• Assist in other QARs across WCR In-Business QA as required
• Support ICM Voice of the Employee (VOE) initiatives
• Travel (less than 10%)

Knowledge/Experience:

• 10+ years of experience in wholesale credit risk, loan operations, internal audit, or quality assurance at a global financial institution
• Deep understanding of wholesale and wealth credit processes, including credit execution, documentation, and collateral management
• Proven ability to evaluate and communicate control gaps, process risks, and areas of enhancement
• Familiarity with regulatory expectations and risk governance frameworks
• Exceptional knowledge and experience on designing and implementing robust Quality Assurance framework, from execution of scripts and procedures, development of housing infrastructure and database maintenance, reporting to senior management of observed findings, and continuous improvement, working closely and independently to the IBQA Heads of WLCR/CCR/Data and Function Heads
• Strong working knowledge or demonstrable ability to learn automation tools such as Python, SQL, Alteryx, or similar technologies
• Proficient understanding of policies and procedures with the ability to execute change seamlessly
• Significant experience in preparing presentations for senior leaders

Skills/Competencies:

• Strong leadership and organizational skills, with the ability to prioritize multiple deliverables in a high-impact environment.
• Excellent analytical and data interpretation abilities.
• Exceptional communication and stakeholder engagement skills—written, verbal, and presentation.
• Commitment to continuous improvement and innovation within the QA function.
• High integrity, control orientation, and ability to foster a culture of excellence and accountability.
• Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word); experience with data visualization or analytics tools a plus
• Ability to learn key automation tools

Qualifications: 

• BA/BSc or higher degree in Business (MBA), or any other related subject 
• MBA, CFA, or similar advanced credential (preferred).
• Training or certification in QA, credit risk, internal audit, or automation technologies is an advantage.

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Quality Assurance, Monitoring & Testing

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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